Dylan Connell
Henrico
Summary
Highly motivated and results-driven professional with over 5 years of experience in collaborative environments and customer relations. Efficient at driving business growth and enhancing operational efficiency. Adept at leading cross-functional teams, managing complex projects, and utilizing data-driven strategies to achieve organizational goals. Exceptional problem-solving abilities, strong analytical skills, and a keen eye for detail. Committed to continuous learning and development to stay abreast of industry trends and best practices.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
06.2024 - 08.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Restaurant Hostess
Longhorn Steakhouse
03.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Volunteer
Henrico High School
09.2020 - 03.2024
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Concession Stand Volunteer
Sandston Pool
05.2021 - 08.2023
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor's Degree -
The University of Alabama
Tuscaloosa, AL05-2028
High School Diploma -
Henrico High School
Richmond05-2024
Skills
- Teamwork and collaboration
- Clear communication
- Customer interaction
- Multitasking and organization
- Relationship building
- Complex Problem-solving
- Problem-solving
- Task prioritization
Timeline
Delivery Driver
DoorDash
06.2024 - 08.2024
Restaurant Hostess
Longhorn Steakhouse
03.2023 - 06.2024
Concession Stand Volunteer
Sandston Pool
05.2021 - 08.2023
Volunteer
Henrico High School
09.2020 - 03.2024
Bachelor's Degree -
The University of Alabama
High School Diploma -
Henrico High School
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