Dylan Conrad
Mount Vernon,WA
Summary
Hardworking employee enthusiastic about learning multiple fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Demonstrated history in punctual logistics, close attention to detail, and exceptional ability to learn hands on quickly while maintaining safety requirements as well as positive company and customer relations.
Overview
16
16
years of professional experience
Work History
Heavy Haul Truck Driver
Budget Towing
Mount Vernon, WA
09.2021 - 10.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maximized load safety by balancing, securing, and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Enhanced overall efficiency by assisting other team members during downtime or when additional support was needed.
- Streamlined loading/unloading processes using advanced equipment such as cranes or winches while minimizing any damage to cargo or property.
- Provided specialized support in transporting large equipment like construction machinery or wind turbine components without incident.
- Negotiated better route permits for oversize/overweight loads by working closely with state and local agencies, resulting in cost savings for the company.
- Achieved on-time delivery records by effectively navigating various terrains in diverse weather conditions.
- Managed transport paperwork accurately, including bills of lading, fuel receipts, inspection reports, and permits for oversize/overweight loads.
- Boosted customer satisfaction through timely communication and professional interactions during pickups and deliveries.
- Maximized load capacity, ensuring proper weight distribution and securing cargo according to industry regulations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Car Hauler
United Road
Vancouver, WA
03.2021 - 08.2021
- Improved vehicle transport efficiency by carefully planning and executing car hauling routes.
- Enhanced customer satisfaction with timely deliveries and consistent communication regarding vehicle status.
- Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
- Streamlined loading and unloading processes, reducing wait times at pickup and delivery locations.
- Collaborated with other car haulers to share best practices, resulting in improved overall performance across the fleet.
- Identified opportunities for process improvement within the car hauling operation, implementing solutions that increased both efficiency and effectiveness.
- Conducted post-trip evaluations to identify areas for personal growth and professional development as a car hauler driver.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Car hauler
Hogan Dedicated Services
Mount Vernon, WA
09.2020 - 03.2021
- Performed pre-shift safety inspections on equipment before operating.
- successfully trained other drivers to maintain safe, efficient, and professional employment transporting vehicles, and are still advancing in their careers today.
- Promoted a positive work environment by cooperating with team members and maintaining professionalism during all interactions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Improved vehicle transport efficiency by carefully planning and executing car hauling routes.
- Showcased excellent time management skills by consistently meeting or exceeding delivery deadlines.
- Handled complex multi-vehicle loads skillfully, ensuring each transported unit arrived damage free.
- Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
- Streamlined loading and unloading processes, reducing wait times at pickup and delivery locations.
- Maintained accurate records of vehicle conditions prior to transport, minimizing potential disputes upon delivery.
- Identified opportunities for process improvement within the car hauling operation, implementing solutions that increased both efficiency and effectiveness.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Heavy Equipment Hauler
Vans Equipment
Burlington, WA
04.2019 - 09.2020
- Enhanced transportation efficiency by carefully planning and executing heavy equipment hauling routes.
- Reduced accidents and equipment damage by conducting thorough pre-trip inspections of trucks and trailers.
- Safely transported oversized loads, adhering to all federal, state, and local regulations for heavy haul permits.
- Secured heavy equipment loads using appropriate tie-downs, chains, and straps to prevent shifting during transit.
- Navigated challenging road conditions with minimal delays by adapting driving techniques based on weather or traffic situations.
- Developed strong relationships with clients through professional communication, ensuring repeat business opportunities.
- Coordinated with site personnel during loading/unloading processes to ensure efficient delivery of heavy equipment.
- Demonstrated versatility in transporting diverse types of heavy equipment including excavators, bulldozers, cranes, tractors, and more.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Moved equipment between job locations using truck and trailer.
Truck driver
Get Simple Box
04.2018 - 04.2019
- Safely operate tractor trailer, safely operate 35' straight truck
- Perform proper pre trip and maintain trucks appearance, and performance
- Load, unload, and maneuver 20' and 40' shipping containers loaded and empty
- Good customer service and people skills
- Correctly and safely operate hydraulic tilt deck system
- Have a positive attitude, maneuver trucks safely through wooded logging roads, tight city areas, on and off ferry boats, operate forklift, good communication with team, and customers.
Flatbed Truck Driver
TMC Transportation
Murfreesboro, TN
10.2017 - 04.2018
- Maintained vehicle cleanliness and functionality, performing regular inspections and necessary repairs.
- Navigated various terrains safely, including urban centers, mountainous regions, and rural areas in diverse weather conditions.
- Streamlined paperwork processes by staying organized with accurate recordkeeping of logbooks, manifests, inspection reports, and invoices.
- Demonstrated versatility by transporting a wide range of materials such as lumber, steel beams, machinery parts, pallets of goods, and oversized equipment.
- Maximized payload capacity while adhering to legal weight limits through efficient loading practices.
- Developed strong relationships with clients by maintaining a professional demeanor during pickups and deliveries.
- Improved team productivity by assisting fellow drivers with loading/unloading tasks when needed.
- Expedited delivery times using advanced GPS technology for accurate route guidance while avoiding traffic congestion or construction delays.
- Completed extensive training courses in hazardous materials handling to ensure proper transportation procedures were followed at all times.
- Bolstered company reputation for reliability with consistent punctuality and attention to detail in fulfilling client orders accurately.
- Collaborated effectively within a team environment by sharing knowledge about safe driving strategies and tips for navigating challenging situations on the road.
- Increased efficiency by monitoring fuel levels and planning optimal refueling stops during long-haul trips.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Contributed to accident-free driving records through diligent adherence to traffic laws and company safety policies.
- Reduced fuel consumption with careful route planning and implementing eco-driving techniques.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
Mechanical Claims Adjuster
Nissan North America, Inc.
Murfreesboro, TN
12.2015 - 10.2017
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Corrected service contract codes to properly classify submitted claims.
Automotive Technician
Carmax
Nashville, TN
07.2014 - 12.2015
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Automotive Technician
Auto Mart
Nashville, TN
01.2014 - 07.2014
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Framing 3 Breaker Assembly
Schneider Electric
Smyrna, TN
09.2013 - 12.2013
- Bell's Assembly - assemble electrical contacts, as well as upper and lower tables for breaker boxes
- Wire in necessary components needed for that specific job by reading blue prints and looking up product lay outs on computer
- Framing 3 Assembly - assemble breakers completely before sending to next station ensuring all correct parts have been installed properly in the right area
- Wire necessary components and make sure all moving parts function correctly, and are properly lubricated
- Torque all metal fasteners that require specific torque specs
- And double check to ensure they are all marked.
Engine Tester/Assembly Technician
Yamato PW
Bellingham, WA
12.2011 - 07.2013
- Head Assembly - Worked on imports and domestic Engines: duties included inspected and cleaned heads, brushing guides, installed valves, inspected valve lash, installed stem seals and springs, checked vacuum, installed all plugs and seals while meeting my daily quota
- Oil Pump Assembly - Worked on import and domestic Engines; duties included disassemble oil pump, clean and inspect all parts, check clearance and reassemble, ensuring all specifications are met while meeting daily quota
- Cam Department - Duties include; clean and inspect, polished cam to ensuring that it is not out of round and all clearance and specifications are within guidelines
- Engine Blocks - Cleaned and inspect block, honed cylinders, installed freeze plugs/oil plugs as well as painted the block
- Prepare for Engine Testing - Prepared a rebuilt engine for testing, this includes setting fluids, checking seals, inspect for leaks or damaged parts, installed test parts such as; intake manifold, exhaust manifold, water pump, oil filter housing, fly wheel, water plugs, oil plugs and spark plugs
- Engine Testing - Attached Engine testing machine to check specifications with RPM's, Water Temperature, oil pressure, vacuum and compression to ensure all quantitative measures are within guidelines.
- Assembled engines accurately, meeting strict quality control standards.
- Collaborated with team members to troubleshoot problems and find solutions quickly.
- Assisted in training new employees on proper engine assembly procedures and safety protocols.
- Met tight deadlines by coordinating effectively with team members and prioritizing tasks efficiently.
- Adhered to all safety regulations, maintaining a clean and safe working environment at all times.
- Improved overall product quality by conducting thorough inspections of completed engines before shipment.
- Contributed to cost reduction efforts by identifying areas for improvement in materials usage and labor costs.
- Utilized technical drawings and schematics to assemble engines correctly according to specifications.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Established strong relationships with coworkers that contributed directly to improved teamwork dynamics.
- Tested finished products for compliance with tolerances and overall quality.
- Collaborated with other line workers and team members to assemble and repair parts.
- Deburred, polished and painted surfaces.
- Recognized and reported defective material and equipment to shift supervisor.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Trained and instructed coworkers in proper assembly techniques.
Auto Body Technician
Rod's Auto Body
06.2007 - 12.2011
- Welder - performed mig and arc welding as needed
- Grinding - Smoothing welds, removing studs, and cutting and fabricating sheet metal
- Removed, rebuild and/or replaced damaged parts, repaired as needed
- Lay bondo, sanding rough and uneven surfaces and spray parts with primer
- Mechanics - duties included anything from brake systems, steering systems, tune ups, oil changes and cooling systems
- Inspecting and changing internal engine parts
- Service and repair as well as rebuild automatic and manual Transmission
- Rebuild and repair Carburetors and troubleshoot fuel injection system
- Flush Radiators.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, WA06.2009
Skills
- Stress Tolerance
- Commercial Driver's License
- Accurate Record Keeping
- Mechanical Troubleshooting
- Teamwork and Collaboration
- Weather Condition Awareness
- GPS Navigation Familiarity
- Safe Lifting Practices
- Load Securing Proficiency
- Attention to Detail
- Trip Inspection Procedures
- Route Planning Expertise
- Professionalism and Punctuality
- Emergency Response Preparedness
- Specialized Equipment Operation
- Advanced Driving Techniques
- Vehicle Maintenance Awareness
- Oversize Load Handling
- Customer Service Orientation
- Strong Communication Skills
- Commercial Driving
- Equipment Operation
- Load Security
- Defensive Driver Training
- Trailer Maintenance
- CB Radio Communication
- Flatbed Truck Expertise
- Pulley Systems
- Forklift Operation
- Lockout Kit
Timeline
Heavy Haul Truck Driver
Budget Towing
09.2021 - 10.2023
Car Hauler
United Road
03.2021 - 08.2021
Car hauler
Hogan Dedicated Services
09.2020 - 03.2021
Heavy Equipment Hauler
Vans Equipment
04.2019 - 09.2020
Truck driver
Get Simple Box
04.2018 - 04.2019
Flatbed Truck Driver
TMC Transportation
10.2017 - 04.2018
Mechanical Claims Adjuster
Nissan North America, Inc.
12.2015 - 10.2017
Automotive Technician
Carmax
07.2014 - 12.2015
Automotive Technician
Auto Mart
01.2014 - 07.2014
Framing 3 Breaker Assembly
Schneider Electric
09.2013 - 12.2013
Engine Tester/Assembly Technician
Yamato PW
12.2011 - 07.2013
Auto Body Technician
Rod's Auto Body
06.2007 - 12.2011
High School Diploma -
Mount Vernon High School