Dylan Convery
Summary
Accomplished Assistant Manager at Big Swing Golf Center, adept in team leadership and strategic thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in customer service and problem-solving, with a proven track record of adapting to new technologies and fostering effective team collaboration. Demonstrates exceptional decision-making abilities and a commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Outdoor Operations
Big Swing Golf Center
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized business environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Auntie Anne's Pretzels
06.2020 - 12.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Mechanical Engineering
Rowan University
Glassboro, NJ05-2028
High School Diploma -
Timber Creek Regional High School
Erial, NJ06-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management0
- Orientation and training
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Staff training
Timeline
Assistant Manager of Outdoor Operations
Big Swing Golf Center
06.2021 - Current
Cashier
Auntie Anne's Pretzels
06.2020 - 12.2021
Bachelor of Science - Mechanical Engineering
Rowan University
High School Diploma -
Timber Creek Regional High School
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