Dylan Courtright
Saint Robert,MO
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Jimmy John's and other notable establishments. Excelled in driving process improvements and fostering team leadership, resulting in increased efficiency and customer satisfaction. Skilled in inventory control and employee motivation, achieving significant service excellence and operational outcomes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Jimmy John's
02.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Childcare Worker
Army MWR Child And Youth Services (CYS)
04.2023 - Current
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Participated in ongoing professional development opportunities to remain current with industry best practices.
Shift Manager
Jimmy John's
02.2022 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Sandwich Artist
Jimmy John's
08.2021 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Childcare Worker
Army MWR Child And Youth Services (CYS)
10.2019 - 04.2020
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Participated in ongoing professional development opportunities to remain current with industry best practices.
Fast Food Preparation Worker
McDonald's Restaurant
06.2018 - 02.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Education
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI06.2019
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Process Improvements
- Employee Motivation
- Employee Development
- Product Promotion
- Quality Assurance
- Training Management
Timeline
Assistant General Manager
Jimmy John's
02.2024 - Current
Childcare Worker
Army MWR Child And Youth Services (CYS)
04.2023 - Current
Shift Manager
Jimmy John's
02.2022 - 02.2024
Sandwich Artist
Jimmy John's
08.2021 - 02.2022
Childcare Worker
Army MWR Child And Youth Services (CYS)
10.2019 - 04.2020
Fast Food Preparation Worker
McDonald's Restaurant
06.2018 - 02.2019
High School Diploma -
Admiral Arthur W Radford High School