Dylan Cox
Customer Service Representative
Grand Junction,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Customer Care expert skilled at listening to and empathizing with customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Press-One Customer Care
Grand Junction, CO
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Managed over 50 customer calls and chats per day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Activities Assistant
La Villa Grande Care Center
Grand Junction, CO
06.2019 - 08.2021
- Coordinated off-site activities and accompanied residents throughout excursions.
- Documented preferences and helped develop relevant activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Engaged up to 20 residents through events, small groups and personal interactions..
- Maintained master calendar and relevant records.
- Scheduled movies, entertainment and other special events.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Coordinated and led multiple daily activities for residents suffering from Alzheimer's disease and other forms of dementia.
Assistant Manager
Sbarro Pizza
Grand Junction, CO
08.2009 - 10.2010
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed over 200 customer interactions per day with emphasis on product quality and customer satisfaction.
Education
Bachelor of Arts - Theatre Acting/Directing
Colorado Mesa University
Grand Junction, CO 04.2004 - 07.2010
Skills
Report preparation
Timeline
Customer Service Representative
Press-One Customer Care
09.2021 - Current
Activities Assistant
La Villa Grande Care Center
06.2019 - 08.2021
Assistant Manager
Sbarro Pizza
08.2009 - 10.2010
Bachelor of Arts - Theatre Acting/Directing
Colorado Mesa University
04.2004 - 07.2010
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