Dylan Cox
Grand Junction,CO
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TriWest Healthcare Alliance
Grand Junction, CO
03.2025 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Life Insurance Agent
American Income Life
08.2022 - Current
- Company Overview: Remote Work— Life Insurance Agent
- Sells policies that are paid out to beneficiaries upon the insured’s death.
- Responsible for marketing and selling to potential clients, generating a list of qualified leads generated through 20,000 labor unions, financial organizations and fraternal associations nationwide, referrals, and other outreach tactics, determining the best policy fit for new clients, and navigating current policyholders through the claims process.
- Remote Work— Life Insurance Agent
Customer Service Representative
HUMANA Military TRICARE East
Grand Junction, CO
06.2023 - 03.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
Customer Service Rep
Press-One Customer Service
09.2021 - 07.2022
- Company Overview: Remote work — Customer Service Rep
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Remote work — Customer Service Rep
Activities Assistant
La Villa Grande Care Center
06.2019 - 08.2021
- Documented preferences and helped develop relevant activities for residents.
- Maintained master calendar and relevant records.
- Coordinated and led multiple daily activities for residents suffering from Alzheimer’s disease and other forms of dementia.
Education
Bachelor of Arts - Theatre Acting/Directing
Colorado Mesa University
07.2010
Skills
- Customer relationship management
- CRM reporting
- Technical support
- Product knowledge
- Issue resolution
- Data analysis
- Effective communication
- Active listening
- Investigate claims
- Software navigation
Military Experience
US Army, 01/01/92, 12/31/03, Single Channel Radio Operator, Personnel Information Systems Management Specialist
Timeline
Customer Service Representative
TriWest Healthcare Alliance
03.2025 - Current
Customer Service Representative
HUMANA Military TRICARE East
06.2023 - 03.2025
Life Insurance Agent
American Income Life
08.2022 - Current
Customer Service Rep
Press-One Customer Service
09.2021 - 07.2022
Activities Assistant
La Villa Grande Care Center
06.2019 - 08.2021
Bachelor of Arts - Theatre Acting/Directing
Colorado Mesa University
Similar Profiles
Amanda NesciAmanda Nesci
Care Coordinator LPN at TriWest Healthcare AllianceCare Coordinator LPN at TriWest Healthcare Alliance
Shellie FreyShellie Frey
SR. HUMAN (RESOURCES) CAPITAL GENERALIST at TriWest Healthcare AllianceSR. HUMAN (RESOURCES) CAPITAL GENERALIST at TriWest Healthcare Alliance
Sean NyatangaSean Nyatanga
Customer Service Representative at TriWest Healthcare AllianceCustomer Service Representative at TriWest Healthcare Alliance
Keanan GarnesKeanan Garnes
Salesman at American Furniture WarehouseSalesman at American Furniture Warehouse
Jesse MitchellJesse Mitchell
Lead Bookseller at Barnes & NobleLead Bookseller at Barnes & Noble