Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dylan Crossland

Santa Ana,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Account Manager

Triumph Marketing Co.
Santa Ana, CA
01.2024 - Current
  • Greeted and assisted customers to foster positive experiences.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.
  • Verified order changes to resolve customer complaints or concerns.
  • Utilized CRM software to monitor customer interactions and identify opportunities for retention interventions.

Customer Service Representative

Triumph Marketing Co.
Santa Ana, CA
04.2023 - 12.2023
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Strengthened customer retention by offering discount options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Sales Representative

Triumph Marketing Co.
Santa Ana, CA
01.2023 - 04.2023
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Produce Clerk

Sprouts Farmers Market Inc, Grocery
Tustin , CA
02.2021 - 08.2022
  • Rotated produce items to ensure freshness.
  • Monitored temperature logs for refrigerators and freezers.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Greeted customers and offered to help locate produce items.

Education

Associate of Science - Computer Science

Santiago Canyon College
Orange, CA

Skills

  • Account oversight
  • Customer relationships
  • Prioritizing workflows
  • Client relationship management
  • Issue resolution
  • Multi-task management
  • CRM software

References

References available upon request.

Timeline

Account Manager

Triumph Marketing Co.
01.2024 - Current

Customer Service Representative

Triumph Marketing Co.
04.2023 - 12.2023

Sales Representative

Triumph Marketing Co.
01.2023 - 04.2023

Produce Clerk

Sprouts Farmers Market Inc, Grocery
02.2021 - 08.2022

Associate of Science - Computer Science

Santiago Canyon College

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