Dylan Culani

• Developed key customer relationships to increase sales.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Fostered relationships with customers to expand customer base and retain business.
• Generated new sales leads through cold calling and networking activities.
• Analyzed customer feedback to improve products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.

• Understanding Customer Needs, Multitasking and Prioritization, Order and Refund Processing, Payment Processing, Patient and Empathetic, Teamwork and Collaboration, Work Prioritization, Communicated information to customers about product quality, value and style
• Sold or recommended products or services to suit client needs
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Collaborated closely with colleagues to meet customer needs
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
• Met or exceeded customer service metrics by providing excellent customer support
• Responded promptly and professionally to feedback, comments and complaints
• Resolved customer complaints and issued refunds as needed
• Consulted with customers regarding needs and addressed concerns
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Mentored junior team members and managed employee relationships
• Promoted available products and services to customers during service, account management and order calls
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Helped hospital visitors navigate their way through out the hospital

Communicated with medical staff to coordinate proper expectations among hospital visitors

Helped calm uneasy visitors and patients in stressful situations