Dylan Curley
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
01.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Starbucks
07.2019 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Courtesy Clerk
Fry's Food
01.2019 - 05.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
High School Diploma -
Westwood High School
Mesa, AZ05.2019
Skills
- Client Retention
- Adaptable and Flexible
- Exceptional Customer Service
- Operational Problems Analysis
- Attention to Detail
- Sales and Upselling
- Conflict Resolution
- Customer Correspondence
- Corporate Compliance
- Sales Expertise
Accomplishments
- Finalist, 2021 Barista Championship.
- Won Partner Of The Quarter in 2022
- Promoted to Barista Trainer after 24 months.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks
01.2021 - Current
Barista
Starbucks
07.2019 - 01.2021
Courtesy Clerk
Fry's Food
01.2019 - 05.2019
No Degree - Nursing
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Westwood High School
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