Dylan Dagenhart
Midlothian,VA
Summary
Highly motivated, customer focused individual. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
Work History
Hospitality Coordinator
Country Club Of Virginia
Richmond, VA
05.2023 - 09.2023
- Ensured guests had a pleasant stay by providing exceptional customer service.
- Organized and managed reservations, check-ins, and check-outs of guests.
- Assisted with training new staff members in customer service policies and procedures.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
- Resolved any complaints from guests in an efficient manner while upholding company policies.
- Facilitated smooth communication between staff members across different departments.
- Upheld demanding quality and performance standards and drove improvements to elevate staff levels.
Operations Management Intern
Estes Express
Richmond, VA
06.2022 - 08.2022
- Coordinated training and meetings to share new knowledge and operational best practices.
- Monitored operational safety in different departments to spot and correct problems.
- Contributed to environment focused on associate job satisfaction and retention.
- Helped product staff maintain strong quality controls by checking conformance of completed products.
Valet Driver
MCV Hospital
Richmond, VA
06.2021 - 12.2021
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Food Runner/Host
Tavern 19
Midlothian, VA
06.2019 - 08.2019
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Delivered entrees to tables and made sure each guest received correct menu items.
- Assisted servers with table settings and beverage refills during busy periods.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Completed final preparations of dishes and quickly delivered items to customers.
Server Assistant/Food Runner/Host
Country Club Of Virginia
Richmond, VA
06.2016 - 12.2018
- Assisted servers with table settings and beverage refills during busy periods.
- Communicated with seated guests for outstanding customer service.
- Delivered entrees to tables and made sure each guest received correct menu items.
- Completed final preparations of dishes and quickly delivered items to customers.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Education
Bachelor of Business Administration - Supply Chain Management And Analytics
Virginia Commonwealth University
Richmond, VA06.2024
Skills
- Project Planning
- Costumer flow management
- Conflict management
- Contingency Planning
- Internal and External Communications
- Strategic Planning
- Reporting & Analysis
- Operations Management
Timeline
Hospitality Coordinator
Country Club Of Virginia
05.2023 - 09.2023
Operations Management Intern
Estes Express
06.2022 - 08.2022
Valet Driver
MCV Hospital
06.2021 - 12.2021
Food Runner/Host
Tavern 19
06.2019 - 08.2019
Server Assistant/Food Runner/Host
Country Club Of Virginia
06.2016 - 12.2018
Bachelor of Business Administration - Supply Chain Management And Analytics
Virginia Commonwealth University