Dylan Dakin
Mayflower,AR
Summary
Adept at enhancing operational efficiency and quality, my tenure at United Healthcare honed my problem-solving and customer service skills. Expert in power tool operation and compassionate care, I consistently drive improvements and excel in teamwork. Achievements include significant process enhancements and a positive impact on patient and client satisfaction.
Overview
8
8
years of professional experience
Work History
Trim Carpenter
Contractor
01.2019 - Current
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Dismantled and demolished areas prior to repairs and installment of new materials.
Quality Assurance Representative
United Healthcare
02.2017 - 12.2018
- Presented findings from audits to management teams, driving improvements in overall operational performance.
- Maintained detailed records of test results, providing valuable data for future process improvements.
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
- Defined and implemented quality initiatives to reduce risk.
- Investigated customer complaints to take necessary corrective actions.
Patient Care Nursing Assistant
Absolute Care Management
05.2016 - 02.2018
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
Education
High School Diploma -
Atkins High School
Atkins, AR05.2016
Skills
- Interior trim
- Power Tool Operation
- Expert Measuring
- Finish Carpentry
- Behavioral Management
- Emotional Support
- Compassionate Care
- Vital signs monitoring
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Trim Carpenter
Contractor
01.2019 - Current
Quality Assurance Representative
United Healthcare
02.2017 - 12.2018
Patient Care Nursing Assistant
Absolute Care Management
05.2016 - 02.2018
High School Diploma -
Atkins High School