Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dylan Dana

Albuquerque,United States

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Package Sorter

UPS
Albuquerque, New Mexico
09.2016 - Current
  • Operated conveyor systems to streamline package handling processes.
  • Inspected packages for damage and ensured proper labeling before sorting.
  • Collaborated with team members to maintain a safe and organized workspace.
  • Utilized scanning devices to track package movements within the facility.
  • Trained new employees on safety protocols and sorting procedures.
  • Assisted in maintaining cleanliness and order in sorting areas throughout shifts.
  • Reported broken items and mechanical problems to mitigate safety issues.
  • Operated hand trucks and pallet jacks to move materials.
  • Handled packages up to 150 pounds, maintaining safety standards and workflow efficiency.

Installation Technician

Southwest Maintenance
Rio Rancho, New Mexico
07.2015 - 08.2016
  • Operated specialized tools and equipment for efficient system installation.
  • Communicated technical information clearly to clients during service calls.
  • Completed installation of refrigeration gaskets to support seamless operation of cooling systems.
  • Installed new equipment according to the manufacturer's specifications and customer requirements.
  • Tested completed installations to verify functionality and compatibility with other devices.
  • Repaired equipment with new parts and replaced inoperable items.
  • Dispatched to various sites to perform maintenance on failed equipment.

Construction Worker

Sticks And Stones Landscape Construction
Albuquerque, New Mexico
03.2013 - 05.2015

  • Assisted electricians in wiring installations and repairs in residential buildings.
  • Assisted in framing and installing structures according to blueprints.
  • Maintained tools and equipment for optimal performance and safety.
  • Communicated with supervisors about project progress and challenges.
  • Read and interpreted construction plans for accurate execution of tasks.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Mixed concrete, mortar and other materials to prepare building material.

Call Center Representative

Sitel
Albuquerque, New Mexico
07.2012 - 02.2013
  • Provided exceptional customer service in high-volume call center environment.
  • Resolved customer inquiries using CRM software and troubleshooting techniques.
  • Assisted team members by sharing knowledge and best practices for efficiency.
  • Maintained accurate records of customer interactions and transactions.
  • Managed escalated calls professionally while adhering to company policies.
  • Educated customers on product features and services to enhance satisfaction.
  • Participated in training sessions to stay updated on new products and procedures.

Education

Some College (No Degree) - Aerospace Engineering

Central New Mexico Community College
Albuquerque, NM

Skills

  • Equipment operation
  • Package handling
  • Inventory tracking
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Mechanical troubleshooting

Affiliations

  • wood working
  • golfing
  • coaching girls softball

Timeline

Package Sorter

UPS
09.2016 - Current

Installation Technician

Southwest Maintenance
07.2015 - 08.2016

Construction Worker

Sticks And Stones Landscape Construction
03.2013 - 05.2015

Call Center Representative

Sitel
07.2012 - 02.2013

Some College (No Degree) - Aerospace Engineering

Central New Mexico Community College

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