Dylan Davis
Sunrise,Florida
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Cook 2
Marriott International
02.2024 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Completed prep and service for Michelin Star dining experiences
Server
Marriot International
01.2023 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Always greeted and served guests with a smile.
- Created personal connections with every guest.
- Checked guests' identification before serving alcoholic beverages.
Cook
Marriot International
05.2022 - 02.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
Recreation Coordinator
Marriott International, Inc.
08.2023 - 01.2024
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 5 and 50.
- Booked reservations for guests at the pool.
Cook
Bob G's Wings N Things
02.2021 - 05.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Support Manager
Char Hut
04.2019 - 01.2021
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored employee and customer interactions to assess quality of service.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Education
High School Diploma -
Nova High School
Davie, FL05.2020
Skills
- Blink
- NCR NeighborhoodPOS
- Food Sales and Promotion
- NCR Advanced Checkout Solution
- Sales Expertise
- Service Prioritization
- Dining Customer Service
- Food Preparation and Safety
- Order Accuracy
- High-Energy and Stamina
- Natural Leadership
- Food and Beverage Pairings
Timeline
Cook 2
Marriott International
02.2024 - Current
Recreation Coordinator
Marriott International, Inc.
08.2023 - 01.2024
Server
Marriot International
01.2023 - 02.2024
Cook
Marriot International
05.2022 - 02.2024
Cook
Bob G's Wings N Things
02.2021 - 05.2022
Support Manager
Char Hut
04.2019 - 01.2021
High School Diploma -
Nova High School