Dylan Decker
White Hall,MD
Summary
Results-oriented Food and Beverage Supervisor with expertise in team leadership and operational management. Proven track record in training staff, optimizing service standards, and improving guest satisfaction through effective communication and problem-solving.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Food and Beverage Supervisor
Great Wolf Lodge
Perryville, Maryland
01.2025 - 11.2025
- Supervised daily food and beverage operations at family-friendly resort, ensuring adherence to quality standards.
- Trained staff on food safety protocols and service standards, ensuring compliance and improving service quality.
- Conducted training for new hires on food handling techniques and safety regulations.
- Assisted in menu planning and managed inventory processes, aligning offerings with guest preferences and enhancing satisfaction.
- Monitored guest satisfaction, addressing concerns promptly to improve experiences.
- Investigated customer complaints swiftly, implementing corrective actions to resolve issues and improve guest experiences.
Patient Services Assistant
Greater Baltimore Medical Center, GBMC
Towson, MD
06.2023 - 01.2025
- Facilitated appointment scheduling and check-in procedures for patients.
- Facilitated clear communication between patients and healthcare providers to enhance patient experience.
- Managed insurance verification processes for patient appointments efficiently.
- Managed incoming calls, scheduled appointments, and ensured smooth reception area operations.
- Informed patients about office policies, procedures, and health resources to improve understanding and accessibility.
- Greeted patients and visitors warmly at the reception area.
- Filed and retrieved medical records.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Retail Keyholder/Customer Service Representative
ShopRite
Phoenix, Maryland
01.2021 - 06.2023
- Oversaw store operations, managing staffing levels and task assignments to enhance workflow.
- Managed cash register functions, guaranteeing accurate transaction processing.
- Organized merchandise displays to enhance store presentation and increase customer engagement.
- Enforced company policies on returns and exchanges while maintaining compliance.
- Resolved conflicts between customers and staff, maintaining professional standards and customer satisfaction.
- Conducted price checks to confirm pricing accuracy across all store items.
- Reviewed time sheets to ensure proper associate scheduling and attendance management.
Front of House Team Leader
Chick-fil-A
Shrewsbury, Pennsylvania
06.2018 - 12.2020
- Supervised front of house staff to ensure delivery of exceptional customer service.
- Trained new employees on procedures and customer interaction to enhance service quality.
- Resolved customer complaints promptly and coordinated with management for complex issues.
- Responded swiftly to fluctuations in customer demand during peak periods to maintain service efficiency.
- Ensured adherence to health and safety regulations within restaurant environment.
- Delivered guest orders accurately to tables and take-out counter.
Education
Associate of Arts - General Studies
Harford Community College
Bel Air, MD08-2025
Skills
- Customer service and support
- Team leadership and supervision
- Food safety and sanitation
- Effective communication skills
- Training and development
- Appointment scheduling
- Beverage preparation
- Staff management
- Food preservation techniques
- Employee training
- Cash register management
Certification
ServSafe Food Handler
Timeline
Food and Beverage Supervisor
Great Wolf Lodge
01.2025 - 11.2025
Patient Services Assistant
Greater Baltimore Medical Center, GBMC
06.2023 - 01.2025
Retail Keyholder/Customer Service Representative
ShopRite
01.2021 - 06.2023
Front of House Team Leader
Chick-fil-A
06.2018 - 12.2020
Associate of Arts - General Studies
Harford Community College