DYLAN DEESE
Tallahassee,Florida
Summary
Highly motivated professional. A proven leader with safety and security compliance experience with the United States Navy. Highly skilled in responding to emergency situations and providing crisis intervention. Thrives in fast-paced dynamic environment with exceptional critical thinking skills and swift threat mitigation abilities. Excellent customer service skills and experience, capable of directing and motivating others to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hub Supervisor
Autozone
10.2024 - 02.2025
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Provided ongoing training for employees on new equipment, software updates, and best practices in the industry.
- Maintained open lines of communication between drivers, dispatchers, warehouse staff members resulting in increased teamwork efficiency.
- Enhanced operational efficiency by implementing streamlined processes and procedures.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Ensured all shipments were dispatched on time while maintaining strict compliance with shipping regulations and guidelines.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
Customer Service Representative
Circle K
03.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Help provide service to customers on a daily and help maintain customer satisfaction
Logistics Coordinator
General Dynamics Land Systems
12.2023 - 02.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Customer Service
Chick-fil-A
08.2023 - 12.2023
- Anticipated guests' needs and delivered excellent customer service.
- Collaborated with customer service team to achieve seamless customer experience.
- Provided exceptional customer service to customers.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Trained new hires on customer service policies and procedures.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Personalized customer service guidelines and performance measures specific to branch.
Logistics Analyst
McLaughlin Research Corporation
05.2020 - 07.2023
- Applied data analysis techniques to detect and resolve supply chain and workflow interruptions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Maintain Inventory counts for the Navy.
- Verifying inventory data.
Logistics Specialist
Chitra Productions/Three Saints Bay
05.2020 - 08.2021
- Analyzed Numbers counts to match system records.
- Handled high-volume paperwork and collaborated with Government workers to verify items that are stored or sent off.
- Verified accurate counts for inventory purposes.
- Applied Statistical data analysis techniques to detect and resolve supply chain and workflow interruptions.
Team Leader/Aviation Ordnanceman
US Navy
11.2015 - 05.2020
- Lead, directed and mentored subordinates (10-15 direct reports), aligning performance and encouraging career development.
- Responsible for safety/security compliance and emergency response protocols response.
- Weapons handling and maintenance.
- Managed over $350 million in assets, which included vehicles, ordnance, and other government resources.
- Oversight on maintenance and repair of equipment and assets.
- Responsible for shipping and receiving; received, inspected, packaged, stored and processed incoming and outgoing shipments. Ensured established directives were accomplished, as well as prepared, reviewed and maintained required reports.
Sales Associate
Helzberg Diamonds
11.2014 - 05.2015
- Maintained records related to sales, returns and available inventory.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
- Collaborated with sales team to reach targets, consistently meeting or exceeding personal quotas.
- Provided excellent customer service and rapport; recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
Bachelor of Arts - Organizational Leadership
Brandman University
Irvine, CA01.2022
Skills
- Leadership
- Priority management
- Business analysis
- Issue resolution
- Training and mentoring
- Conflict resolution
- Budgeting
- Shipping and receiving
- Equipment maintenance
- Product testing
- Critical thinking
- Adept multi-tasker
- Workplace safety
- Operational excellence
- Team management
- Software knowledge
Certification
- Personnel Financial Management Certified. (2015-08-06).
- 3m Maintenance Certified. (2016-02).
- Team Leader Certified. (2016-06 - 2021-06).
- Fleet Sentencing Certified. (2019-06).
- Secret Security Clearance. (2015-06 - 2023-06).
Accomplishments
- Sea Service Ribbon (2017-08).
- Aviation Warfare Pin Highly Knowledgeable in Aviation Jobs and Equipment. (2017-08).
Timeline
Hub Supervisor
Autozone
10.2024 - 02.2025
Customer Service Representative
Circle K
03.2024 - 08.2024
Logistics Coordinator
General Dynamics Land Systems
12.2023 - 02.2024
Customer Service
Chick-fil-A
08.2023 - 12.2023
Logistics Analyst
McLaughlin Research Corporation
05.2020 - 07.2023
Logistics Specialist
Chitra Productions/Three Saints Bay
05.2020 - 08.2021
Team Leader/Aviation Ordnanceman
US Navy
11.2015 - 05.2020
Sales Associate
Helzberg Diamonds
11.2014 - 05.2015
Bachelor of Arts - Organizational Leadership
Brandman University
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