Dylan DeLeon
Lubbock,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Life Insurance Agent
New York Life
11.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Care Associate
The Legacy At South Plains
01.2022 - 07.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored and assisted residents through individual service plans.
Merchandiser/Warehouse Manager
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2019 - 07.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track product movements.
- Coordinated with sales representatives to verify timely delivery of product and supplies, avoiding delays.
Store Manager
Fanzz
11.2011 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Roosevelt High School
Lubbock, TX05.2010
Skills
- Building Relationships
- Streamlining Processes
- Customer Needs Assessments
- Sales Expertise
- Team Leadership
- Product and Service Sales
Timeline
Life Insurance Agent
New York Life
11.2022 - Current
Care Associate
The Legacy At South Plains
01.2022 - 07.2022
Merchandiser/Warehouse Manager
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2019 - 07.2021
Store Manager
Fanzz
11.2011 - 01.2019
High School Diploma -
Roosevelt High School
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