Dylan De Ycaza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Host
Firebirds Wood Fired Grill
04.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience to enhance customer satisfaction.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Dog Walking Business
Various
01.2019 - Current
- Enhanced the physical fitness of dogs by consistently providing daily exercise through walking and running activities.
- Developed strong bonds with dogs, fostering trust and loyalty through consistent care and attention on walks.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Provided dog with water for adequate hydration on longer walks.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Upheld proper safety measures during extreme weather conditions, adjusting walking schedules and routes accordingly to protect the well-being of all dogs under my care.
Peer Leader
Red Hat Shelton Challenge
07.2024 - 07.2024
-Fostered a positive, inclusive and productive team dynamic through effective communication and team building activities
-Lead daily ice breakers and morning ceremonies to enhance team cohesion and motivation
-Collaborated with CMT to establish team expectations, provide guidance and develop leadership skill for team leaders.
-Served as a liaison between the team and CMT, observed team dynamics and provided valuable feedback for continuous improvement.
-Contributed to a transformative experience that impacts my local and state communities
-Enhanced my skills to work on diverse teams, communication and facilitation
-Upheld Shelton's core values which are Integrity, Diversity, Social Responsibility and Compassion.
-Enhanced high school students capacities to become values-based leaders, transform potential into real-world skills through mentorship, self-reflection and shared discovery.
summer intern
Surazal
06.2019 - 08.2019
- Came up with a new way to organize marketing materials and file in order to organize the office.
- Opened, sorted and distributed incoming mail and packages.
- Analyzed problems and worked with teams to develop solutions.
- Developed and maintained relationships with key internal stakeholders.
- Facilitated successful completion of projects from concept to launch.
- Collaborated with senior management on new initiatives to build confidence.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Cary Academy
Cary, NC05.2025
Skills
- Leadership Qualities
- Teamwork and Collaboration
- Interpersonal and Social Skills
- Fast Learner
Club membership
- Member/Co-leader (2022-2023) and Leader of Soccer Moves clu b, Cary Academy, 2024
Teaching underprivileged kids in impoverished communities how to play soccer giving them a way to achieve physical activity and communication skills with their peers.
- Member (2022), Co-leader (2023) and Leader of Future Business Leaders of America club (FBLA), Cary Academy, 2024
Brought in a fortune 501 company during XDay, Fidelity, to teach Cary Academy students about money and the responsibilities that come with money and about investing, etc. During club meetings, teach students how to invest using mock investment site (Investopedia). Set up a chapter at Cary Academy to compete in FBLA events for the first time ever in the history of Cary Academy and went on to compete in said events.
- Member (2022), Co-leader (2023) and Leader of Hispanic Latino Affinity group , Cary Academy, 2024
- Med Connect club , Cary Academy, 2023-2024
Athletics
- Varsity Soccer, 2022-2024
- Club Travel Soccer, since around 5 years of age
Proficient
- Microsoft Word (Certified)
- Microsoft PowerPoint (Certified)
- Microsoft Excel (Certified)
Service Experience
- Hope Community Church (Raleigh, NC), First Impressions in Coffee Shop, 2024-ongoing
- Triangle Nonprofit and Volunteer Leadership Center, Various volunteer positions, 2021-2024 (Mayors Award).
examples- Food Pantry/Bank, Kids Voting, Welcome Baby, Boys and Girls Club, Durham Rescue Mission, West End Community Foundation,
Meals on Wheels.
- Soccer Moves- Nonprofit
- Red Hat Shelton Challenge- peer leader/volunteer hours
Hobbies and Interests
- Travel, with multiple trip to Latin America and European countries.
Love to explore different cultures and see new things.
One highlight was the exchange program for Cary Academy to Quilmes, Argentina. We were tasked with
building a portfolio talking about our experiences and how we immersed in Argentinian culture.
- Exploring diverse cultures and ideas
- Soccer- 14 years, travel. Put many hours into it and embraced the struggles that I have faced to try to be the best I can be.
- Spike ball
- Weightlifting
- Talking to and engaging with peers
Honors
-NCISAA 1st team All Conference for Varsity Soccer, 2023
- Durham Mayors Award forThe Triangle Nonprofit and Volunteer Leadership Center, 3 years.
-Broke scoring and assist single season record for Cary Academy Varsity soccer mens soccer, 2023. (25 goals, 11 assists)
Additional Information
Shelton Red Hat Challenge 2022-2023, Peer Leader at camp 2024
Timeline
Peer Leader
Red Hat Shelton Challenge
07.2024 - 07.2024
Host
Firebirds Wood Fired Grill
04.2024 - Current
summer intern
Surazal
06.2019 - 08.2019
Dog Walking Business
Various
01.2019 - Current
Cary Academy