Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Dylan Dial

Stockton,CA

Summary

Dynamic retail professional with extensive experience at Marshalls Department Store, excelling in employee training and conflict resolution. Proven track record in sales analysis and strategic planning, driving team performance and enhancing customer satisfaction. Adept at managing inventory and fostering effective communication, ensuring operational excellence and a positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Marshalls Department Store
Brentwood, CA
02.2023 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Key Holder

Marshalls Department Store
Stockton, CA
05.2022 - 02.2023
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Replenished merchandise displays throughout the store as needed.
  • Used Point of Sale register system to complete transactions.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Backroom Coordinator

Marshalls Department Store
Stockton, CA
04.2022 - 02.2023
  • Utilized handheld devices for tracking merchandise and updating inventory data.
  • Participated in periodic inventory audits to verify stock quantities.
  • Responded to staff requests for backroom items or additional stock.
  • Inspected incoming shipments for damage or discrepancies prior to acceptance.
  • Unloaded shipments from vendors into the store's backroom.
  • Maintained cleanliness and order in the backroom and loading dock areas.
  • Ensured safety procedures were followed to prevent injury or damage to goods.
  • Collaborated with other team members to complete projects in a timely manner.

Backroom Associate

Marshalls Department Store
Stockton, CA
09.2021 - 02.2023
  • Operated forklift and pallet jack to transport heavy loads.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Restocked shelves with new merchandise as needed.
  • Managed inventory by receiving and processing shipments efficiently.

Shift Leader

Domino's Pizza
Stockton, CA
03.2018 - 07.2020
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Assisted in training new employees on shift operations.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.

Senior Retail Associate

Hope Chest
Stockton, CA
03.2015 - 05.2018
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Performed opening and closing procedures as required, including setting up registers, counting money drawers.

Education

High School Diploma -

Granada High School
Livermore
06-2008

Some College (No Degree) - American History

Las Positas College
Livermore, CA

Skills

  • Employee training
  • Sales analysis
  • Conflict resolution
  • Time management
  • Payroll administration
  • Customer service
  • Team leadership
  • Inventory management
  • Strategic planning
  • Communication skills
  • Operational standards
  • Problem solving
  • Talent acquisition

Affiliations

  • Love to play Sports
  • Active in my community
  • Avid outdoorsman

Accomplishments

  • #1 in District for Sales
  • Shrink reduction by half
  • 5 months consecutive TJX goal penetration

Certification

  • Food Handlers Certificate
  • Serv Safe Card
  • Forklift Certified

Timeline

Assistant Manager

Marshalls Department Store
02.2023 - Current

Key Holder

Marshalls Department Store
05.2022 - 02.2023

Backroom Coordinator

Marshalls Department Store
04.2022 - 02.2023

Backroom Associate

Marshalls Department Store
09.2021 - 02.2023

Shift Leader

Domino's Pizza
03.2018 - 07.2020

Senior Retail Associate

Hope Chest
03.2015 - 05.2018

High School Diploma -

Granada High School

Some College (No Degree) - American History

Las Positas College

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Dylan Dial