Dylan Dixon
West Babylon,NY
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Junkless Foods
04.2024 - Current
- Managing all customer service operations, including ensuring accurate order processing, assisting with new customer setups in QuickBooks, maintaining EDI platform (SPS Commerce), and facilitating communication with sales, accounting, and customers.
- Coordinating logistics with 3PL partners, monitoring finished goods inventory, and overseeing order delivery preparedness and reconciliation processes to ensure high on time and in full %'s.
- Supporting operational goals by participating in month-end inventory processes, enhancing recall preparedness, and conducting weekly cycle counts.
- Developing and reporting functional metrics, improving current SOP's, and creating training programs for future personnel to enhance customer service and supply chain efficiency.
Customer Service Supervisor
ES Foods
08.2022 - 04.2024
- Managed a team of customer service representatives and office staff ensuring all daily activities were completed.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Conducted regular meetings with senior management, customer service representatives, and production to review open orders, discuss customer service issues and policies, and identified areas for improvement in order management processes.
- Developed policies and procedures related to customer service & order management operations.
Customer Service and Order Management Representative
ES Foods
06.2021 - 08.2022
- Processed 50+ purchase orders per week via email and EDI platforms (SPS Commerce & ItradeNetwork), entering customer data and billing/shipping information into NetSuite accurately and promptly. Also managed purchase orders revisions such as quantity, price, and ship/delivery date changes.
- Communicated with customers via phone or email regarding order status updates and other inquiries.
- Worked with sales and production team to collaboratively forecast and plan customer shipments, including booking LTL and FTL with carriers.
Route Service Sales Representative
Nixon Medical
09.2020 - 06.2021
- Managed inventory levels of products on assigned routes to ensure adequate & accurate stock is available for over 100+ customers on assigned route.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Demonstrated excellent communication skills when interacting with customers in person, phone, and email.
- Trained new employees of everyday job procedures & inventory management for customer accounts.
Customer Service Representative
RUI Credit Services
10.2019 - 09.2020
- Handled 100+ inbound and outbound calls daily, with duties including receiving customer payment information, retrieving customer data & presenting relevant product information.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Trained with new hires for two weeks on how to effectively communicate information to customers and evaluated their progress through quizzes and exams at the end of each session.
Education
Bachelor of Science - Criminal Justice
The State University of New York At Farmingdale
Farmingdale, NY05.2020
Timeline
Customer Service Manager
Junkless Foods
04.2024 - Current
Customer Service Supervisor
ES Foods
08.2022 - 04.2024
Customer Service and Order Management Representative
ES Foods
06.2021 - 08.2022
Route Service Sales Representative
Nixon Medical
09.2020 - 06.2021
Customer Service Representative
RUI Credit Services
10.2019 - 09.2020
Bachelor of Science - Criminal Justice
The State University of New York At Farmingdale
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