Dylan Doss
1915 N 4th St, Saint Charles,MO
Summary
I’m a detail driven Technical Support Analyst with an interest in pursuing Data Analytics. My software support background consists of previously supporting Doctors and Nurses with a vast range of clinical applications at Cerner (Oracle). Currently I’m supporting accounting applications (FMS) and some Construction applications (GSS, FTG) at MH&CO. As an analyst, I take pride in accurate documentation and helping solve and work through difficult software processes and problems. I enjoy seeing projects through completion, improving workflow, and adhering to strong company processes. I believe it is important to lead with strong work ethic, respect, passion, and boundless curiosity to learn and challenge more. I love working with people and helping improve the lives of others. I’m currently learning SQL and Advanced Excel mechanics while striving towards an entry-level Data Analytics role.
Overview
8
8
years of professional experience
Work History
Technical Support Analyst
Mitchell Humphrey & Co
Saint Charles, MO
10.2021 - Current
- Spearheaded fast IT troubleshooting, diagnosing a variety of requests, and provided accurate details in documentation.
- Implemented successful Response Center Procedure Manual.
- Enhanced internal and external escalation processes for quicker turnaround times on case requests.
- Served as first point of contact for incoming technical service calls and emails.
Solution Analyst
Cerner Corporation
Kansas City, KS
09.2019 - 10.2021
- Maintained 99% of satisfactory client surveys over 2+ years.
- Earned federal alignment to support VA and DoD EHR users.
- Resolved and provided solutions to 1000+ case requests.
- (HCIT) Troubleshoot and Support Millennium software applications.
- Identified strategies to formulate, define and document specifications.
Marketing Communications Associate
GT Global Group Inc
Kansas City, MO
11.2018 - 08.2019
- Intern: Produced eye capturing Print Ads to gain social media awareness, connect platforms, and increase hiring rate by 20%.
- Marketed products and closed sales daily, & trained others.
- Built relationships and maintained communication beyond point of sale.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Food Truck Cook (Seasonal)
Salty Iguana
Independence, MO
05.2017 - 08.2017
- Verified sub-contractor at K.C. Royals - Kauffman Stadium.
- Maintained efficient workflow and helped with daily truck preparations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Supported kitchen quality initiatives by following nutrition, safety, and sanitation guidelines.
Store Clerk
QuikTrip
Kansas City, MO
07.2015 - 03.2016
- Passionate and hard-working store clerk.
- Balanced full-time student-athlete while working part-time.
- Provided optimal customer-care and completed variety of daily tasks (Stock inventory, clean fuel pumps, etc.).
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Education
Bachelor of Arts - Communication w/ Advertising and Public Relations
Avila University
Kansas City, MO12.2018
Skills
- Microsoft Windows and Office
- Adobe Illustrator
- Strong Written and verbal communication
- Works well individually and collaborating with team
- Public speaking with digital presentation
- Application Support
- Documentation Development
- Interpersonal Skills
- Technical Troubleshooting
- Database Management
Timeline
Technical Support Analyst
Mitchell Humphrey & Co
10.2021 - Current
Solution Analyst
Cerner Corporation
09.2019 - 10.2021
Marketing Communications Associate
GT Global Group Inc
11.2018 - 08.2019
Food Truck Cook (Seasonal)
Salty Iguana
05.2017 - 08.2017
Store Clerk
QuikTrip
07.2015 - 03.2016
Bachelor of Arts - Communication w/ Advertising and Public Relations
Avila University