Dylan Duncan
Kansas City,MO
Summary
Dedicated Associate with extensive experience collaborating with customers, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Outdoor Associate
Tallgrass Golf Club
04.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Contributed to the overall success of the golf course by ensuring all tasks were completed in a timely and efficient manner.
- Assisted with tournament organization and execution, resulting in well-run events that met participants'' expectations.
- Managed driving range operations efficiently, keeping balls stocked and maintaining cleanliness around hitting stations.
Retail Sales Associate
Dicks Sporting Goods
11.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Front Desk Receptionist
Hit Factory KC
04.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
BBA - Business Management
Wichita State University
Wichita, KS05.2025
High School Diploma -
Liberty North High School
Liberty, MO05.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Decision-Making
- Issue Resolution
- Customer Engagement
- Organization
Timeline
Outdoor Associate
Tallgrass Golf Club
04.2023 - Current
Retail Sales Associate
Dicks Sporting Goods
11.2021 - 09.2022
Front Desk Receptionist
Hit Factory KC
04.2020 - 01.2022
BBA - Business Management
Wichita State University
High School Diploma -
Liberty North High School
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