Dylan Echols
Josephine
Summary
Offering analytical mindset and passion for digital commerce, committed to learning and growing within e-commerce industry. Brings foundational understanding of online retail operations and ability to quickly grasp new software tools and methodologies. Ready to use and develop problem-solving and data analysis skills for the role.
Overview
7
7
years of professional experience
Work History
E-commerce Operations Manager
Living.Fit
07.2023 - Current
- Introduced automation tools in daily workflows, significantly improving operational efficiency and reducing manual efforts.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
- Implemented performance metrics tracking systems for continuous evaluation of e-commerce operations efficiency.
- Implemented A/B testing methods on website design elements, resulting in higher engagement rates from potential customers.
- Increased sales volume and expanded product line by adding 3rd party sellers to the website.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Associate Underwriter
AmWINS
06.2022 - 07.2023
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Strengthened relationships with brokers and agents, fostering long-term partnerships and generating new business opportunities.
- Developed strong analytical skills by consistently evaluating data to identify trends impacting insured losses or exposures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate policy information.
- Demonstrated strong attention to detail, thoroughly reviewing policy documents for accuracy and completeness before issuance.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Maintained a high level of accuracy in policy documentation by diligently reviewing all application materials.
E-commerce Assistant Operations Manager
Kettlebell Kings
12.2017 - 06.2022
- Conducted thorough market research to identify trends and opportunities for future growth in the e-commerce sector.
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
- Coordinated closely with logistics team to guarantee seamless shipping processes for both domestic and international orders.
- Collaborated with web developers to troubleshoot technical issues, ensuring a smooth and seamless user experience for online customers.
- Optimized website performance with regular content updates and Search Engine Optimization techniques.
- Played a crucial role in growing the company''s e-commerce presence, contributing to significant revenue growth and increased brand visibility.
- Developed a comprehensive understanding of competitors'' offerings to position our products more favorably within the marketplace.
Education
BBA - Finance
Texas State University
San Marcos, TX06.2021
Skills
- Operations management
- Sales reporting
- Sales tracking
- Budget planning
- Website management
- Shipping management
- Email campaigns
- Analytics reporting
- E-commerce strategy
- Inventory tracking
- Pricing strategy
- Competitor analysis
- Website optimization
- Product management
- Storefront creation
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of app developers to assist with the creation of the Living.Fit app.
Timeline
E-commerce Operations Manager
Living.Fit
07.2023 - Current
Associate Underwriter
AmWINS
06.2022 - 07.2023
E-commerce Assistant Operations Manager
Kettlebell Kings
12.2017 - 06.2022
BBA - Finance
Texas State University
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