Hi, I’m
Dylan Ellis
Baton Rouge,LA
Summary
Proven leader with extensive experience in hospitality management, notably at TopGolf, where I excelled in staff training and inventory control. Skilled in fostering customer relationships and leading teams to exceed sales goals through innovative promotions and meticulous organizational abilities. Achieved significant improvements in efficiency and service quality by implementing strategic staff schedules and training programs.
Overview
13
years of professional experience
Work History
TopGolf
Bar Manager
11.2020 - 02.2024
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Golden Nugget Las Vegas Hotel & Casino
Department Supervisor
09.2015 - 04.2020
Job overview
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Ruffino's On The River
Restaurant Manager
05.2011 - 07.2015
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Louisiana State University And A&M CollegeBaton Rouge, LA
Bachelor Of Applied Science from Psychology
05.2015
St Thomas More High School Lafayette, LA
Diploma
05.2011
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Inventory Management
- Staff Scheduling
- Organizational ability
- Customer Relationship Building
- Inventory Control
- Issue Resolution
- Sales Promotion
Timeline
Bar Manager
TopGolf
11.2020 - 02.2024
Department Supervisor
Golden Nugget Las Vegas Hotel & Casino
09.2015 - 04.2020
Restaurant Manager
Ruffino's On The River
05.2011 - 07.2015
Louisiana State University And A&M College
Bachelor Of Applied Science from Psychology
St Thomas More High School
Diploma