Dylan Feldhacker

I have been selling items online for 15+ years and doing so full-time for the past 6 years. I've sold in many categories over the years examples being: General hard goods, books, toys, collectibles, electronics, video games, trading cards and now I focus primarily on LEGO.

I have become an expert in selling LEGO products and an expert in the platform Ebay with extensive knowledge of selling, researching and streamlining processes to sell items efficiently and effectively.

In 2020 I was rank number 2 on Ebay within the LEGO Minifigure category out of 50,000 sellers and maintained ranking within the top 10 for years following.

Below are some examples of my daily tasks within the business

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
• Boosted online sales by developing and implementing effective digital marketing strategies.
• Trained peers on selling techniques specific to my products.
• Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
• Increased repeat customers through personalized follow-up communications and targeted promotions.
• Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
• Conducted market research to identify trends and opportunities for growth on the platform.
• Maintained a comprehensive knowledge of competitors'' offerings, allowing for adaptation of sales tactics as needed.
• Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
• Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
• Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
• Optimized product listings for search engine visibility, resulting in higher rankings and increased traffic.
• Analyzed customer data to identify trends and inform targeted marketing efforts, leading to higher conversion rates.
• Responded to customer issues and resolved complaints by leveraging expert knowledge.
• Monitored trends in online retail to identify new opportunities for growth.
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.
• Managed customer service claims/cases to ensure customer satisfaction or necessary compensation.

• Created and maintained records of security incidents and investigations.
• Evaluated potential information assurance security risks and took corrective actions.
• Proactively addressed potential security risks by coordinating physical security measures at each location.

• Maintained clean and orderly work station.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
• Managed inventory and restocked shelves as needed to maintain adequate product availability.
• Preparing fresh food products and multitasking efficiently in a kitchen to meet time deadlines on stocking items

• Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
• Managed a portfolio of delinquent accounts efficiently by prioritizing cases based on risk assessment criteria.