Dylan Fenton
Summary
Motivated and detail-oriented professional transitioning into IT, currently pursuing a Bachelor of Science in Computer Science. Over 5 years of customer service experience with strong troubleshooting, documentation, and support skills. Quick to learn new technologies and known for clear communication, adaptability, and reliable end-user support.
Overview
14
14
years of professional experience
Work History
Customer Service Representative / Inside Support
Daikin Comfort Technologies, Inc.
05.2021 - Current
- Set up and maintained branch printers, ensuring proper configuration, and network connectivity.
- Troubleshot hardware and software issues on sales counter systems, resolving problems to minimize downtime.
- Provided technical support to the branch manager, assisting with day-to-day computer and system-related questions.
- Mentored junior team members and managed employee relationships.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
AC Pro
06.2020 - 05.2021
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Streamlined inventory management to ensure product availability and maintain accurate records.
Maintenance Technician
Heating, Ventilation, and Air Conditioning Industry
07.2017 - 02.2020
- Diagnosed and troubleshot HVAC system malfunctions, providing timely and efficient repairs.
- Performed scheduled maintenance on heating, ventilation, and air conditioning systems to ensure optimal performance and energy efficiency.
- Provided exceptional customer service by explaining repair processes, offering recommendations, and addressing concerns.
Material Handler
Avery Dennison
02.2014 - 07.2017
- Monitored industrial machinery to optimize material production efficiency.
- Conducted inspections of finished products to identify defects and ensure quality compliance.
- Adhered to safety protocols and regulatory guidelines, maintaining a hazard-free work environment.
Multichannel Transmission Systems Operator - Maintainer
United States Army
11.2011 - 02.2014
- Installed, configured and tested network hardware components such as routers, switches, modems and amplifiers.
- Monitored multiple communication channels for any irregularities or technical issues.
- Repaired faulty components within the multichannel transmission system.
- Maintained accurate logs and technical reports for equipment status and system upgrades.
- Provided support to maintain, troubleshoot and repair multichannel transmission systems.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NHSkills
- Basic hardware and software troubleshooting
- Windows OS and Microsoft 365 support
- Printer and peripheral setup
- Customer service
- Records management
- Adaptability and multitasking
- Data entry and organization
- Confidentiality and compliance
Timeline
Customer Service Representative / Inside Support
Daikin Comfort Technologies, Inc.
05.2021 - Current
Customer Service Representative
AC Pro
06.2020 - 05.2021
Maintenance Technician
Heating, Ventilation, and Air Conditioning Industry
07.2017 - 02.2020
Material Handler
Avery Dennison
02.2014 - 07.2017
Multichannel Transmission Systems Operator - Maintainer
United States Army
11.2011 - 02.2014
Bachelor of Science - Computer Science
Southern New Hampshire University
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