Work History
Education
Skills
Timeline
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Dylan Fichtelberg

Dylan Fichtelberg

Quincy,MI

Work History

Director of Customer Success

AdvaitaBio
Ann Arbor, MI
09.2022 - Current
  • Automated the renewal process for current customers leading to 22% more customers starting the PO generation process between 60 and 45 days prior to renewal leading to quicker turnaround and no interruption of their subscription
  • Integrated our CRM with our customer database through changes to our custom API allowing us to be data oriented in interacting with customers
  • Generated leads, marketed, and hosted Advaita’s most successful webinar with over 260 registrants

Seasonal Operations Coordinator

Vacations by Rail
Chicago, IL
06.2021 - 08.2021
  • Utilized manifests within the company CRM to produce virtual document packets for 140 passengers a week
  • Communicated with guests through VBR email to answer around 15 - 30 questions a day
  • Crafted a new system for the integration of COVID Cognito forms into our database for 30 - 40 clients to be verified each week

CRM Intern

Amtrav
Chicago, IL
06.2020 - 02.2021
  • Simplified the integration of Hotel Rates from Apollo into Hubspot saving the four hours of time that was previously required through the creation of a template that allowed for a direct transfer from Apollo into
  • Hubspot
  • Expanded knowledge of email sequences utilizing Hubspot to craft automated emails to over 100 clients with around 35% of them responding and 8 of them participating in virtual calls

VP of Talent Development

MPowered
Ann Arbor, MI
10.2019 - 04.2020
  • Organized a two-day summit for 15 teams of high school students to network with other entrepreneurs, learn skills and compete in a pitch competition for up to $1000
  • Revamped the curriculum for 52 new members focusing on a combination of fleshing out skills and allowing them to then utilize those skills both in the safety of MPowered as well as professionally

Education

Bachelor of Arts - Economics

University of Michigan

Skills

Hard Skills

CRM Systems

Excel

SQL

Python

R-Studio

VBA

Soft Skills

Work Ethic

Team Work

Written and Oral Communication

Timeline

Director of Customer Success

AdvaitaBio
09.2022 - Current

Seasonal Operations Coordinator

Vacations by Rail
06.2021 - 08.2021

CRM Intern

Amtrav
06.2020 - 02.2021

VP of Talent Development

MPowered
10.2019 - 04.2020

Bachelor of Arts - Economics

University of Michigan

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Dylan Fichtelberg