Automated the renewal process for current customers leading to 22% more customers starting the PO generation process between 60 and 45 days prior to renewal leading to quicker turnaround and no interruption of their subscription
Integrated our CRM with our customer database through changes to our custom API allowing us to be data oriented in interacting with customers
Generated leads, marketed, and hosted Advaita’s most successful webinar with over 260 registrants
Seasonal Operations Coordinator
Vacations by Rail
Chicago, IL
06.2021 - 08.2021
Utilized manifests within the company CRM to produce virtual document packets for 140 passengers a week
Communicated with guests through VBR email to answer around 15 - 30 questions a day
Crafted a new system for the integration of COVID Cognito forms into our database for 30 - 40 clients to be verified each week
CRM Intern
Amtrav
Chicago, IL
06.2020 - 02.2021
Simplified the integration of Hotel Rates from Apollo into Hubspot saving the four hours of time that was previously required through the creation of a template that allowed for a direct transfer from Apollo into
Hubspot
Expanded knowledge of email sequences utilizing Hubspot to craft automated emails to over 100 clients with around 35% of them responding and 8 of them participating in virtual calls
VP of Talent Development
MPowered
Ann Arbor, MI
10.2019 - 04.2020
Organized a two-day summit for 15 teams of high school students to network with other entrepreneurs, learn skills and compete in a pitch competition for up to $1000
Revamped the curriculum for 52 new members focusing on a combination of fleshing out skills and allowing them to then utilize those skills both in the safety of MPowered as well as professionally
