Dylan Flores
Redondo Beach,CA
Summary
Focused Director of Operations with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
8
8
years of professional experience
Work History
Warehouse Manager
Lorna Jane Active Wear
Carson, CA
06.2020 - 12.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Bar Manager
Rivalry Sports Bar & Grill
Beverly Hills, CA
03.2016 - 04.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Director of Operations
Hello Gorgeous
West Hollywood, CA
04.2014 - 05.2017
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
Bachelor of Arts - Social Sciences
University of Southern California
Los Angeles, CA06.2019
Associate of Arts - AA
Glendale Community College
Glendale, CA05.2016
High School Diploma -
Burbank High School
Burbank, CA05.2012
Skills
- Inventory Management
- Production Planning
- Logistics and Supply Chain Software
- Financial Tracking
- Apple macOS
- Mathematical Calculation and Reasoning
- Sales Activities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Lorna Jane Active Wear
06.2020 - 12.2021
Bar Manager
Rivalry Sports Bar & Grill
03.2016 - 04.2019
Director of Operations
Hello Gorgeous
04.2014 - 05.2017
Bachelor of Arts - Social Sciences
University of Southern California
Associate of Arts - AA
Glendale Community College
High School Diploma -
Burbank High School
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