Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Ford

Jackson,TN

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes at DoorDash through exceptional time management and GPS route planning. Skilled in cargo handling and fostering positive customer interactions, consistently maintaining a safe driving record. Demonstrated ability to work collaboratively, achieving significant improvements in efficiency and reliability. Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills. Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments. Knowledgeable Desired Position with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels. Diligent Desired Position with solid background in manufacturing processes. Demonstrated ability to maintain high-quality standards while ensuring efficiency and safety in workplace. Proven track record of effective teamwork and adaptability in dynamic environments. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
06.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Factory Worker

Express Employment
05.2024 - 10.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.

Quality Control Inspector

Express Employment
08.2023 - 12.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Identified and documented quality discrepancies for management to develop resolutions.

Sales Associate

711 Gas Station
05.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Associate

Goodwill Store
06.2012 - 01.2013
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.

Delivery Driver

Angelos Pizza Express
10.2020 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Forklift Operator

Aident
09.2019 - 03.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.

Warehouse Worker

Simon & Schuster
01.2018 - 11.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.

Warehouse Worker

McKesson
07.2017 - 01.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.

Fast Food Worker

McDonald's
08.2014 - 11.2016
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Participated in regular team meetings to discuss performance and identify areas for improvement.
  • Enhanced customer experience by maintaining clean and welcoming dining area.
  • Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
  • Enhanced drive-thru service speed by optimizing order taking and payment processes.
  • Developed system for quicker food preparation without compromising quality, meeting customer expectations for speed and taste.
  • Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Processed orders on POS system and accepted cash and charge payments.

Landscaper

Tims Landscaping
04.2013 - 10.2016
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
  • Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
  • Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Prepared soil for planting and sowing.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Maintained gardening tools by replacing blades and fluids.
  • Installed stonework according to landscape design plan and client specifications.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Inspected gardens for pests, weeds and diseases.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

Wireless Technician

Net Tech Telecom
01.2012 - 02.2013
  • Served as a mentor for junior technicians, offering guidance on best practices and sharing expertise to foster a collaborative learning environment.
  • Developed custom scripts for automated monitoring tools, increasing efficiency in detecting potential issues before they became major problems.
  • Maintained accurate documentation of wireless network configurations, updates, and inventory for streamlined management.
  • Optimized wireless signal coverage, conducting site surveys and adjusting equipment accordingly.
  • Performed spectrum analysis to identify interference sources, improving overall network reliability.
  • Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
  • Maximized uptime through continuous monitoring of system performance metrics and implementing necessary adjustments as needed.
  • Successfully migrated legacy networks onto more advanced systems without causing any disruptions in service availability.
  • Completed installation projects within budget constraints while maintaining high-quality installations that met client expectations.
  • Collaborated with team members to complete large-scale deployments of wireless infrastructure in a timely manner.
  • Analyzed customer requirements to recommend appropriate solutions tailored specifically to their unique needs and preferences.
  • Implemented new wireless technologies to improve network performance and expand capabilities.
  • Reduced downtime with proactive identification and resolution of wireless network issues.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.

Education

High School Diploma -

Washington Township Highschool
Sewell, NJ

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • GPS and route planning
  • Order picking and processing
  • Vehicle Cleaning and Maintenance
  • Delivery Scheduling
  • Traffic laws knowledge
  • Cargo Handling
  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Sorting and Labeling
  • Material Handling
  • Pallet Jacks
  • Forklift Operation
  • Assembly and production
  • Problem-solving skills
  • Multi-tasking strength
  • Goal-Oriented
  • Cash Handling
  • Flexible Schedule
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • POS System Operation
  • Professional Demeanor
  • Retail Store Operations
  • Payment Processing
  • Inventory Control

Certification

  • Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
  • Powered Industrial Trucks Trainer Certification - National Safety Council (NSC).
  • Cisco Certified Network Associate (CCNA)
  • Forklift Certification

Timeline

Factory Worker

Express Employment
05.2024 - 10.2024

Quality Control Inspector

Express Employment
08.2023 - 12.2023

Delivery Driver

DoorDash
06.2022 - Current

Sales Associate

711 Gas Station
05.2021 - 06.2022

Delivery Driver

Angelos Pizza Express
10.2020 - 06.2022

Forklift Operator

Aident
09.2019 - 03.2020

Warehouse Worker

Simon & Schuster
01.2018 - 11.2018

Warehouse Worker

McKesson
07.2017 - 01.2018

Fast Food Worker

McDonald's
08.2014 - 11.2016

Landscaper

Tims Landscaping
04.2013 - 10.2016

Sales Associate

Goodwill Store
06.2012 - 01.2013

Wireless Technician

Net Tech Telecom
01.2012 - 02.2013

High School Diploma -

Washington Township Highschool
Dylan Ford