Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Furst

Summary

Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction. Energetic Sales Associate with solid understanding of retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Courier Contractor

Deliver-It
01.2024 - Current
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.

Digital Shopper

Walmart
12.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.

Service Porter

Kia Of Cerritos
09.2021 - 12.2022
  • Greeting Customers as they arrived in the service drive
  • Placing the correct hat which specified what position they were in line
  • Directing traffic of the dealership
  • Answering questions or concerns regarding their vehicle
  • Moving customer cars to their correct spot
  • Delivering repair orders to the technicians
  • Retrieving customer cars when picking up
  • Keeping the work area clean and tidy
  • Retrieving part orders from other dealerships

Sales Associate

Goodwill Industries
09.2019 - 08.2021
  • Performed onsite, in-store retail sales
  • Responsible for retail sales
  • Answered customer questions and addressed problems
  • Handled and followed up on escalations
  • Resolved register transaction issues
  • Stocked shelves

Education

High school or equivalent - Business

Magnolia High School
Anaheim, CA
05.2021

Skills

  • Punctuality
  • Package handling
  • Deadline-oriented
  • Route Planning
  • Superior customer service
  • Customer service understanding
  • Order Fulfillment
  • Teamwork and Collaboration

Certification

Driver's License, Present

Timeline

Courier Contractor

Deliver-It
01.2024 - Current

Digital Shopper

Walmart
12.2022 - 12.2023

Service Porter

Kia Of Cerritos
09.2021 - 12.2022

Sales Associate

Goodwill Industries
09.2019 - 08.2021

High school or equivalent - Business

Magnolia High School
Dylan Furst