Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Gales

Imperial,MO

Summary

With a proven track record at Five Guys, I excelled in roles requiring cash handling oversight and exceptional customer service. My leadership significantly enhanced customer satisfaction and team performance, showcasing my ability to resolve complaints with empathy and maintain high safety standards. My skills in staff training and inventory control underline my comprehensive approach to management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Shift Manager

Five Guys
07.2021 - 09.2024
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Shift Lead

Arbys Resturant
10.2016 - 07.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

High School Diploma -

Seckman High School
Imperial, MO
05-2019

Skills

  • Cash handling oversight

  • Task delegation

  • Customer complaint resolution

    Inventory control

    Staff training

    Problem-solving

    Food handling safeguards

    Staff motivation

    Customer service

Certification

  • ServSafe Food Handler's Certification

Timeline

Restaurant Shift Manager

Five Guys
07.2021 - 09.2024

Shift Lead

Arbys Resturant
10.2016 - 07.2021

High School Diploma -

Seckman High School

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Dylan Gales