DYLAN GALLARDO
Indio,CA
Summary
Steadfast Supervisor/Server with 4.5 years of experience in food and beverage industry. Skilled at multitasking, managing inventories and conflict resolution. Expert working with members/guests and upholding high standards of professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Dining Room Server
La Quinta Cliffhouse
03.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Server/Bartender/Supervisor
Ironwood Country Club
Palm Desert, CA
07.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Lead Server/Supervisor
Desert Horizons Country Club
Indian Wells, CA
04.2018 - 05.2021
- Educated bartenders, clerks, and servers on responsible service protocols.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for members.
Server
La Spiga
Palm Desert, CA
09.2020 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Arts - Business Management
Hope International University
Fullerton, CA05.2020
Associate of Science - Business Management
California State University - Stanislaus
Turlock, CA05.2018
Skills
- High-Volume Dining
- Food and Beverage Service
- Customer Service and Rapport
- Restaurant Operation
- Alcoholic Beverage Service
Timeline
Dining Room Server
La Quinta Cliffhouse
03.2021 - Current
Server
La Spiga
09.2020 - 04.2021
Server/Bartender/Supervisor
Ironwood Country Club
07.2019 - 07.2021
Lead Server/Supervisor
Desert Horizons Country Club
04.2018 - 05.2021
Bachelor of Arts - Business Management
Hope International University
Associate of Science - Business Management
California State University - Stanislaus
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