Dylan Garcia
The Bronx,NY
Summary
Dynamic professional with experience at GOTHEM as a construction elevator operator, excelling in safe operations and customer service. Bilingual in English and Spanish, I effectively resolve conflicts and enhance guest experiences. Proven ability to collaborate with teams and maintain high standards, ensuring satisfaction and smooth service flow.
Overview
3
3
years of professional experience
Work History
Construction elevator operator
GOTHEM
Manhattan, New York
01.2024 - 11.2025
- Operated elevators efficiently to transport passengers and goods across multiple floors.
- Monitored elevator systems for safe and smooth operation during peak hours.
- Maintained cleanliness and order in elevator cabins for a pleasant user experience.
Peer Mediator
MottHallV
The Bronx, New York
02.2023 - 05.2024
- Mediated conflicts between peers to promote understanding and resolution.
- Collaborated with school staff to enhance peer mediation program visibility.
- Trained new peer mediators on techniques and best practices for conflict resolution.
Cashier
Brothers Astudillo deli
The Bronx, New York
05.2023 - 01.2024
- Processed customer transactions efficiently and accurately.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to optimize service flow.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Mott Hall V
1551 E 172nd St, Bronx, NY 1047206-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Elevator operation
- Bilingual in English and Spanish
- Stress tolerance
- Proactive attitude
- Outstanding customer service
- Guest accommodations
- Guest experiences
- Guest services
- Promotional information
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Construction elevator operator
GOTHEM
01.2024 - 11.2025
Cashier
Brothers Astudillo deli
05.2023 - 01.2024
Peer Mediator
MottHallV
02.2023 - 05.2024
High School Diploma -
Mott Hall V
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