Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Garmon

Albuquerque,NM

Summary

IT professional with 9 years of experience delivering secure, reliable technology solutions in healthcare, casino gaming, and enterprise environments. Expert in systems administration, virtualization, cloud services, and network infrastructure, with a proven track record leading teams, optimizing performance, and ensuring compliance in highly regulated industries. Known for translating complex technical needs into practical, business-focused outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Service Desk Supervisor

UnityBPO
01.2017 - Current
  • Progressed from a Tier I, to a Tier II, to a Team Lead and then a Supervisor, demonstrating consistent growth and motivation.
  • Delivered technical and clinical support to healthcare environments across the country.
  • Lead a support team of technical and clinical Service Desk agents; handled auditing, coaching, corrective actions, and all other supervisory tasks.
  • Presented performance reports to clients and senior leadership during monthly and quarterly business reviews. Developed and implemented strategies to improve team performance and strengthen SLA outcomes, enhancing client relationships.
  • Desktop Support, Network Support, Windows Server administration, AWS, Azure, ServiceNow, Incident management, EPIC, Citrix, VPN, Midas, PACS, GE RIS, Imprivata, Infor, 3M, Genesys, Pyxis, Avaya.


Gaming System Analyst II

Sandia Resort & Casino
02.2024 - 04.2025
  • Served as the system administrator for the Casino Gaming Management System Synkros and all core applications supporting casino gaming operations.
  • Led cross-departmental projects for major system upgrades, hardware refreshes, and software deployments, coordinating with vendors and internal teams to meet expected deadlines while maintaining compliance with Tribal Gaming Commission standards.
  • Managed Solt Machines, Table Games, Sports Betting, Cage, ATMs, Displays, and Promotional Kiosks connections to network.
  • Handled application support for multiple departments.

Automated Election IT Technician

Automated Election Services
09.2016 - 01.2017
  • Traveled state setting up and monitored voting sites while providing technical support for voting hardware and network infrastructure.
  • Desktop, Printer, and Network support. Project management.

IT Desktop Support

Advanced Network Management Inc (ANM)
01.2016 - 07.2016
  • 6 month contract
  • IT Desktop Support and Network Support for clients in the Albuquerque area.


Education

Associate of Applied Science - Computer Information Systems (VMWare vSphere)

Central New Mexico Community College
05-2015

Associate of Applied Science - Integrated Studies

Central New Mexico Community College
12-2015

Skills

  • Windows Server administration (AD, DNS, DHCP, Group Policy)
  • Virtualization (VMware vSphere, Hyper-V, Proxmox)
  • Cloud platforms (Microsoft Azure, AWS, Google Cloud)
  • Network configuration (switching, routing, VLANs, firewalls)
  • Backup and disaster recovery management
  • Patch management and system updates
  • Office 365 / Microsoft 365 administration
  • Monitoring tools (PRTG, SolarWinds)
  • Troubleshooting hardware, OS, and network issues
  • Scripting and automation (PowerShell, Bash, Python basics)
  • Linux server administration (Ubuntu)
  • Healthcare IT systems management EHR/EMR (EPIC)
  • Clinical application support and workflow integration
  • HIPAA compliance and PHI security best practices
  • Leading and mentoring IT support/service desk teams
  • Performance monitoring and SLA reporting
  • Casino management systems administration (SYNKROS)
  • Regulatory compliance (tribal/state gaming commission rules)
  • SQL database querying and reporting
  • Network and server maintenance for gaming systems
  • Incident and change documentation per compliance standards

Certification

  • TestOut PC Pro
  • TestOut Network Pro

Timeline

Gaming System Analyst II

Sandia Resort & Casino
02.2024 - 04.2025

IT Service Desk Supervisor

UnityBPO
01.2017 - Current

Automated Election IT Technician

Automated Election Services
09.2016 - 01.2017

IT Desktop Support

Advanced Network Management Inc (ANM)
01.2016 - 07.2016

Associate of Applied Science - Computer Information Systems (VMWare vSphere)

Central New Mexico Community College

Associate of Applied Science - Integrated Studies

Central New Mexico Community College

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Dylan Garmon