Dylan Gart
Conifer
Summary
Adept at operations management and problem-solving, I significantly enhanced productivity and reduced costs at Planned Pethood International. With a proven track record in staff training and workflow optimization, I excel in fostering environments where customer service and operational efficiency thrive, achieving remarkable performance improvements.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
Work History
Operations Manager
Planned Pethood International
07.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reported issues to higher management with great detail.
Veterinary Technician Assistant
Planned Pethood International
07.2020 - Current
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
- Administered medications to animals in treatment and documented changes in condition.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and processed samples for laboratory testing.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarians with euthanasia of animals.
- Assisted in examination and treatment of animals in veterinary clinic.
Veterinary Assistant
All Pets Veterinary Clinic
03.2019 - 05.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Cleaned, sterilized and maintained surgical instruments and equipment.
Veterinary Receptionist
Countryside Veterinary Hospital
03.2018 - 03.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Bachelor of Arts - Environmental Studies
Massachusetts College of Liberal Arts
North Adams, MA01-2009
Skills
- Problem-solving
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Inventory management
- Workflow optimization
Accomplishments
Assisted with the implementation of 2 different practice management systems.
Developed contacts with various companies that sold products to the practice.
Checked every piece of equipment for issues and resolved them.
Languages
French
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Planned Pethood International
07.2020 - Current
Veterinary Technician Assistant
Planned Pethood International
07.2020 - Current
Veterinary Assistant
All Pets Veterinary Clinic
03.2019 - 05.2020
Veterinary Receptionist
Countryside Veterinary Hospital
03.2018 - 03.2020
Bachelor of Arts - Environmental Studies
Massachusetts College of Liberal Arts
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