Dylan Gastelum
Stillwater
Summary
Proactive Dog Trainer, Frisco Lights Manager, and Tropical Smoothie Shift Leader with a blend of animal behavior expertise and leadership skills. Enhanced client satisfaction through innovative training strategies and efficient dispute resolution. Skilled in customer service, time management, and maintaining a safe, clean environment, offering reliable and effective team leadership.
Overview
5
5
years of professional experience
Work History
Dog Trainer
The Confident Pooch
04.2024 - 08.2024
- Provided attentive care for multiple sizable dog groups concurrently
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean training arena for group classes.
Frisco Lights Manager
Frisco Lights (Gaylord Fair and Light Show)
09.2022 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed large rides and other technologically advanced attractions.
- Successfully led and organized a sizable team for the operation of multiple major attractions
Tropical Smoothie Shift Leader
Tropical Smoothie
11.2019 - 06.2022
- Trained new employees and handled daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees are following guidelines
- Completed cash and credit card transactions accurately.
- Maintained all workers and food handling while helping.
- Learned many valuable leadership skills.
Education
High School Diploma -
McKinney High School
McKinney, TX03.2023
Skills
- Fast Learner
- Creative Problem-Solving
- Positive Reinforcement Training
- Customer service focus
- Time Management
- Great Development
Timeline
Dog Trainer
The Confident Pooch
04.2024 - 08.2024
Frisco Lights Manager
Frisco Lights (Gaylord Fair and Light Show)
09.2022 - 06.2024
Tropical Smoothie Shift Leader
Tropical Smoothie
11.2019 - 06.2022
High School Diploma -
McKinney High School
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