Dylan Glenn
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
5
5
years of professional experience
Work History
Night Auditor
Aimbridge Hospitality
Racine, WI
09.2023 - Current
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Night Auditor
Wolfgramm Properties
San Antonio, TX
02.2023 - 10.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
Stocker
Family Dollar
Marshall
05.2022 - 07.2023
- Upkeeping the store and providing customer service.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Provided customer service by answering questions about product location, price and availability.
- Replenished items to maintain stock availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
Crew Leader
Adams & Associates
San Marcos
12.2021 - 04.2022
- Organized warehouse equipment and provided maintenance upkeep
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
Team Member
Shonaz Foods
San Antonio
02.2019 - 06.2020
- Managed all customer service aspects of restaurant and provided customer care
- Solved customer disputes.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
Education
G.E.D -
Gary Jobcorps
Skills
- Ability to stand for long periods of time
- CPR Certified
- Time Management
- Heavy lifting
- Computer skills
- Attention to Detail
- Multitasking and Organization
- Teamwork and Collaboration
- Front Desk Operations
- Problem-Solving
- Occupancy Rates Analysis
- Daily Reporting
Timeline
Night Auditor
Aimbridge Hospitality
09.2023 - Current
Night Auditor
Wolfgramm Properties
02.2023 - 10.2023
Stocker
Family Dollar
05.2022 - 07.2023
Crew Leader
Adams & Associates
12.2021 - 04.2022
Team Member
Shonaz Foods
02.2019 - 06.2020
G.E.D -
Gary Jobcorps
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