Dylan Gonzalez
Stamford
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on company sales. Skilled in inventory management, maintenance and customer service. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful work execution.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
Valvoline Instant Oil Change
07.2023 - Current
- Suggested additional services to customers in order to meet upsell goals.
- Retained a high level of expertise on various vehicle makes and models, allowing for quick identification of necessary services or repairs.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of 18-point inspection.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Greeted customers and answered questions about oil changes and other services.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Shop Attendant
Lone Star Towing & Repair
08.2021 - 06.2022
- Attended gas pumps for customers in a clean, organized, efficient, safe, full service manner.
- Attended technicians with parts, tools, extra services they may need
- Assisted guiding customers to retrieve their vehicles from tow yard under our policy in a safe manner.
- Relocated all sorts of vehicles around property both manual and automatic
- Relocated and enlisted all heavy and light duty trucks and prepared them for roadside assistance in a safe and efficient manner.
- Restocked on all sorts of fluids, tools, equipment in a organized neat manner.
- Performed small repairs such as brakes, oil changes, suspension, tire services, all fluid services in a organized, safe, and efficient manner.
- Test drive vehicles to ensure repair completion and prepare for customer evaluation and pick up.
- Translate for any non-english speaking customer making them feel welcome and appreciated for their business.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
Mobile Automotive Detailer
Showtime Auto Spa
10.2020 - 04.2022
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Applied wax and sealants to exterior of vehicles and equipment.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Delivered reliable service by consistently meeting appointment and project deadlines, ensuring customer satisfaction.
- Maintained records of cleaning activities.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Test drove vehicles and reported identified issues to management.
- Ensured exceptional final results with meticulous hand washing, waxing, polishing, upholstery cleaning, vacuuming activities.
Education
High School Diploma -
Westhill High School
Stamford, CT06.2022
Skills
- Product Promotions
- Stock management
- Bay management
- Exhaust Systems
- Brake systems understanding
- Team Collaboration
- Maintenance and repairs
- Automotive detailing
- Strong Work Ethic
- Adaptable and Flexible
- Team Cooperation
- Vehicle Transport and Delivery
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Representative
Valvoline Instant Oil Change
07.2023 - Current
Shop Attendant
Lone Star Towing & Repair
08.2021 - 06.2022
Mobile Automotive Detailer
Showtime Auto Spa
10.2020 - 04.2022
High School Diploma -
Westhill High School
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