Dylan Gray
Palm Coast
Summary
Dynamic and dedicated professional with a proven track record at Checkers and Rally's, excelling in customer service and teamwork. Recognized for enhancing order accuracy and streamlining drive-thru operations, while demonstrating strong multitasking abilities. Committed to maintaining high food safety standards and fostering positive customer engagement.
Overview
3
3
years of professional experience
Work History
Crew Member
Checkers and Rally's
10.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety protocols and maintaining cleanliness standards.
- Collaborated with team members to optimize workflow, enhancing speed and accuracy of order fulfillment.
- Assisted in training new crew members on operational procedures and best practices for customer interaction.
- Managed inventory levels, restocking supplies promptly to prevent shortages during peak hours.
- Maintained high standards of food quality and presentation, contributing to positive dining experiences for customers.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Supported training of new crew members, leading to more efficient onboarding process.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
Education
Matanzas High School
Palm Coast, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Cash handling
- Customer engagement
- Taking orders
- Basic math
- Integrity and honesty
- Safe food handling
- Drive-thru operations
- Learning agility
Timeline
Crew Member
Checkers and Rally's
10.2022 - Current
Matanzas High School
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