Dylan Greenwood
Loveland,CO
Summary
Assistant General Manager with expertise in customer service and team collaboration. Demonstrated success in optimizing operations and improving guest satisfaction through strong communication and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Le Peep Broadlands
Broomfield, Colorado
07.2015 - Current
- Streamlined daily operations to ensure efficient restaurant functionality.
- Supervised staff scheduling, optimizing workforce efficiency and coverage.
- Assisted in training new team members on service standards and company policies.
- Developed customer service strategies to elevate guest experiences and satisfaction.
- Enforced health and safety regulations, ensuring compliance across the establishment.
- Resolved customer complaints promptly while maintaining professionalism.
- Provided comprehensive training and support to staff on procedures and policies.
- Conducted interviews to assist in recruitment of prospective candidates.
Boys Volleyball Head Coach
Eagle Ridge Academy
Brighton, Colorado
02.2023 - 05.2025
- Developed comprehensive training programs enhancing skills and performance for athletes.
- Organized seamless seasonal schedules for practices and competitions.
- Mentored assistant coaches to refine effective coaching techniques.
- Collaborated with parents ensuring athlete support and engagement.
- Evaluated player performance, providing constructive feedback post-game and practice.
- Coordinated team-building activities fostering camaraderie among athletes.
- Reviewed game footage to identify strategic improvement areas.
- Facilitated team meetings to discuss goals, review strategies, and motivate players.
Girls Soccer Coach
Belle Creek Charter School
Henderson, Colorado
03.2017 - 05.2018
- Developed training sessions to enhance player skills and teamwork.
- Instructed players on game strategies and sportsmanship principles.
- Managed equipment inventory and ensured proper maintenance of gear.
- Communicated regularly with parents regarding player progress and team updates.
Education
Bachelor of Science - Business Administration
Regis University
Denver, CO05-2025
Skills
- Customer Service
- Team Collaboration
- Project Management
- Communication Skills
- Conflict Resolution
Timeline
Boys Volleyball Head Coach
Eagle Ridge Academy
02.2023 - 05.2025
Girls Soccer Coach
Belle Creek Charter School
03.2017 - 05.2018
Assistant General Manager
Le Peep Broadlands
07.2015 - Current
Bachelor of Science - Business Administration
Regis University