Dylan Grossell
Red Apple Fireworks
Pahrump,NV
1
Certification
8
years of professional experience
Dynamic logistics and transportation management professional with a proven track record of enhancing operational efficiency and ensuring timely deliveries. Recognized for cultivating strong team collaboration and reliability while adeptly navigating shifting demands in fast-paced environments. Specializes in route planning, delivering exceptional customer service, and excelling at multitasking under pressure to achieve organizational goals. Committed to driving continuous improvement and optimizing processes for maximum effectiveness.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Work History
Emergency Communication Center Dispatcher
2 Years- Managed communication between field personnel and operations center to ensure timely updates and support.
- Monitored real-time data to assess operational performance and identify areas for improvement.
- Coordinated logistics and transport schedules to optimize resource allocation and response times.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Warehouse Shift Leader
4 Years 6 Months- Reviewed and analyzed inventory reports to pinpoint improvement opportunities, enhancing warehouse efficiency.
- Managed and directed daily activities of production and operations.
- Led daily functions of warehouse team to meet output goals and workload for warehouse team to achieve output goal requirements.
- Scheduled maintenance for delivery trucks and warehouse equipment and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Oversaw daily operations of production and warehouse teams daily activities of production and operations.
- Assessed employee performance, provided motivation and discipline.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
Store Manager
1 Year 8 Months- Leveraged new sales strategies to increase store revenue.
- Interviewed and hired employees to align with team needs and enhance operational effectiveness.
- Monitored customer service levels and made changes to elevate customer satisfaction.
- Tracked store inventory and ordered products to maintain stock levels and meet customer demand.
- Interviewed and hired prospective employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Directed daily operations to ensure exceptional customer service and product quality.
- Implemented staff training programs, enhancing team performance and service efficiency.
Lifeguard
3 Months- Monitored pool to promptly identify and respond to individuals in distress or emergencies.
- Paid close attention to weak swimmers and high-risk patrons.
- Enforced safety policies and rules to guests to prevent accidents.
- Conducted safety equipment checks and reported malfunctions and damage to ensure readiness for emergencies.
- Documented incidents and injuries, providing detailed reports to supervisor at end of shift for improved safety oversight.
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance.
- Documented incidents and injuries and submitted report to supervisor at end of shift.
Education
Bachelor of Arts (B.A.) - Criminal Justice
- Relevant Coursework
- Philosophy 300 (Critical Thinking & Reasoning)
- Criminal Justice 164 (Principles of Investigation)
- Criminal Justice 441 (Social Science In Law)
- Business Law 230 (Business Law w/ Labor Relations)
- Criminal Justice 269 (Intro to Emergency Management)
- Criminal Justice 432 (Criminal Justice Procedures)
- GPA: 3.80
EMT Basic - EMT
Skills
Logistics Coordination
Warehouse Operations
Warehouse Management System (WMS)
Shipping and Receiving
Order Picking and Processing
Staff Supervision
OSHA Standards
Problem-solving
Decision-making
Critical decision-making skills
Active listening
Certification
- Forklift Certification
- FEMA Certification (IS-700.B: Introduction to the National Incident Management System)
- FEMA Certification (IS-800.d: National Response Framework, An Introduction)
- FEMA Certification (IS-100.C: Introduction to Incident Command System)
- FEMA Certification (IS-200.c: Basic Incident Command System for Initial Response)
Timeline
Emergency Communication Center Dispatcher
Amentum
08.2024 - CurrentRead More
Warehouse Shift Leader
Red Apple Fireworks
02.2022 - CurrentRead More
Store Manager
Dairy Queen
06.2020 - 02.2022Read More
Lifeguard
Pahrump Community Pool
05.2018 - 08.2018Read More
University of Nevada-Las Vegas
Bachelor of Arts (B.A.) from Criminal Justice
Read More
North American Rescue
EMT Basic from EMT
Read More
Awards & Honors
2021 Deans Honor List (Fall Semester), 2022 Deans Honor List (Spring Semester), 2023 Deans Honor List (Fall Semester), 2023 Deans Honor List (Spring Semester), 2024 Deans Honor List (Fall Semester)