Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Grube

Seattle

Summary

Reliable individual experienced in management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.

Overview

4
4
years of professional experience

Work History

Dealer

Zeppoz Casino
01.2024 - 01.2025
  • Maintained fast, smooth game pace by efficiently handling, chips, money, and cards.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Adhered to company and game policies as well as state and federal regulations.
  • Learned and followed company procedures to maintain consistency and standards.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored game for potential security risk to protect operation and players.

General Manager

General Car Wash
10.2020 - 08.2024
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Arts - Political Science

Washington State University
Pullman, WA
05-2026

Skills

    Sales & Upselling Skills
  • Persuasive Communication
  • Active Listening
  • Product Knowledge
  • Overcoming Objections
  • Cross-Selling & Upselling
  • Closing Techniques
  • Negotiation Skills
    • Customer Service Skills
  • Empathy & Patience
  • Problem-Solving
  • Adaptability
  • Follow-Up & Relationship Building
  • Conflict Resolution
    • General Professional Skills
  • Time Management
  • Tech-Savvy
  • Goal-Oriented Mindset
  • Team Collaboration

Timeline

Dealer

Zeppoz Casino
01.2024 - 01.2025

General Manager

General Car Wash
10.2020 - 08.2024

Bachelor of Arts - Political Science

Washington State University

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Dylan Grube