Dylan Guerrero
San Antonio,Texas
Summary
Detail-oriented and analytical professional with a strong background in customer service, problem-solving, and process improvement. Adept at handling customer concerns with professionalism, efficiency, and a solutions-driven approach. Highly skilled in data analysis, multitasking, and process optimization. Seeking to leverage strong communication and investigative skills in an Associate Auto Adjuster role to assess claims accurately and ensure customer satisfaction.
Overview
11
11
years of professional experience
Work History
Server & Interim Trainer
Yardhouse
01.2019 - Current
- Provide exceptional customer service by addressing concerns, resolving disputes, and ensuring a positive experience
- Train new employees in company standards and operational procedures
- Oversee restaurant operations and manage staff in the absence of a manager
- Utilize problem-solving skills to de-escalate customer complaints and implement solutions efficiently
- Maintain managerial responsibilities, including handling discounts and transaction adjustments
Customer Service Representative & Troubleshooter (Contract Role)
Hulu
08.2019 - 12.2020
- Assisted customers with financial and technical issues, providing prompt and accurate troubleshooting
- Resolved inquiries related to billing, service disruptions, and account management
- Maintained detailed and accurate customer records in compliance with company policies
- Demonstrated ability to manage high call volumes while maintaining a professional and helpful demeanor
Server & Trainer
Big Lou’s
01.2015 - 02.2018
- Provided knowledgeable recommendations and detailed menu explanations to customers
- Handled customer complaints and refund requests professionally, ensuring customer retention
- Assisted with hiring and training new staff members
- Processed transactions and managed cash handling responsibilities
- Developed training materials to enhance onboarding and performance improvement initiatives
Cashier
Sam’s Club
01.2014 - 01.2015
- Provided exceptional service to customers by efficiently processing transactions and handling inquiries
- Managed cash and credit card transactions with accuracy
- Assisted in resolving customer complaints when management was unavailable
Education
Bachelor of Arts - Business Administration
Grand Canyon University
12-2023
Skills
- Strong knowledge of customer service and conflict resolution
- Ability to analyze reports and data for decision-making
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and data management systems
- Strong attention to detail and organizational skills
- Adaptability in fast-paced and high-pressure environments
- Experience in process improvement and training
Timeline
Customer Service Representative & Troubleshooter (Contract Role)
Hulu
08.2019 - 12.2020
Server & Interim Trainer
Yardhouse
01.2019 - Current
Server & Trainer
Big Lou’s
01.2015 - 02.2018
Cashier
Sam’s Club
01.2014 - 01.2015
Bachelor of Arts - Business Administration
Grand Canyon University
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