Dylan Hales
Lewiston,UT
Summary
Practiced troubleshooter with diagnostic and repair abilities, strong attention to detail. Experienced PowerSchool and Tiered Support System user. Boosts system performances by thoroughly evaluating and correcting different hardware and software issues.
Overview
7
7
years of professional experience
Work History
Computer Lab Specialist
North Cache Middle School
05.2022 - Current
- Used Powerschool to aid in ensuring students were aware of passwords and usernames.
- Used Powerschool Reports to accomplish Daily Duties of jobs assigned by my administration.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up and maintained user accounts and client access for Tiered Support System.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Composite Assembly
Christensen Arms
01.2021 - 05.2022
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones .
- Performed visual and functional inspection of components to determine quality and identify defects.
Ambassador, Guest Services
Cinemark Theaters
03.2017 - 08.2019
- Assisted team with operational policies and procedures to drive services.
- Analyzed customer feedback to identify areas requiring improvement.
- Reviewed upcoming events and planned for expected challenges.
- Maintained up-to-date knowledge of products and services offered.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained and managed team of 4-10 Guest Services Representatives successfully
Education
Associate of Applied Science - Computer Information Systems
Snow College
Ephraim, UT05.2022
High School Diploma -
Roy High School
Roy, UT05.2019
Skills
- Computer Hardware Knowledge
- Issue Resolution
- Critical Thinking
- PowerSchool Reports
- PowerSchool User Interface Knowledge
- Tiered Support System
- Printers and Peripherals
- Hardware and Software Installation
- Base Level Help Desk Assistance
PC Building
I have built personal computers on the side going on 4 years, providing on-call and in-person fixes for the people that I have built them for.
Timeline
Computer Lab Specialist
North Cache Middle School
05.2022 - Current
Composite Assembly
Christensen Arms
01.2021 - 05.2022
Ambassador, Guest Services
Cinemark Theaters
03.2017 - 08.2019
Associate of Applied Science - Computer Information Systems
Snow College
High School Diploma -
Roy High School
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