Dylan Haller
Raeford,NC
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing, and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Customer-oriented Adjuster bringing stellar customer satisfaction record. Versed in conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management, and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
GEICO
Lakeland, FL
03.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded to customer inquiries and problems to promote great service.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Auto Damage Adjuster
GEICO
Fayetteville, NC
01.2023 - 09.2024
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Evaluated different repair methodologies to create collision estimates for damages.
- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
- Researched new methods and technologies used in the automotive industry for estimating purposes.
- Negotiated prices with vendors for parts and supplies used in collision repair work.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
Auto Damage Estimator
Caliber Collision
Fayetteville, NC
09.2023 - 02.2024
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Developed relationships with various vendors in order to obtain discounts on parts orders.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Verified that all repair work was completed according to the estimate.
- Attended monthly meetings with internal staff members in order to discuss new procedures, policies pertaining to auto damage assessment, repair processes.
- Ensured compliance with state laws regulating auto repair businesses.
- Performed regular inspections of vehicles during the repair process in order to ensure quality standards were being met.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Interacted with insurance companies regarding coverage issues related to auto damages.
- Adhered strictly to company policies when assessing damages and estimating costs.
- Provided guidance and technical advice to body shop personnel on proper repair techniques.
- Inspected damaged vehicles to determine repair costs and extent of damage.
Education
High School Diploma -
Central FL Aerospace Academy
Lakeland02-2020
Skills
- Call Center Operations
- Customer Service Excellence
- Building Rapport
- Follow-Up Calls
- Account Updates
- Complaint Handling
- Payment Processing
- Schedule Management
- Customer Relations
- Vehicle Inspection
- Quality Assurance
- Account Management
- service Support
Affiliations
- Computer Building
- Working on cars
- Car detailing
- Drawling
Certification
- Licensed to be a NC auto damage adjuster through the state
Timeline
Auto Damage Estimator
Caliber Collision
09.2023 - 02.2024
Auto Damage Adjuster
GEICO
01.2023 - 09.2024
Customer Service Advisor
GEICO
03.2022 - 01.2023
High School Diploma -
Central FL Aerospace Academy