Dylan Hanson
Summary
Hardworking employee enthusiastic about learning more about the Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Representative
Hilton
01.2023 - 11.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Closed around $650,000 in sales in the year through corporations, private events, and celebrity stays on the property.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Front Desk Agent
HIlton
11.2021 - 01.2023
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Trained new staff members in customer service techniques and hotel operations.
Department Manager
Funland Arcade
03.2019 - 11.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures, and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Business Administration/ Music Education
Clatsop Community College
Astoria, OR06.2019
Skills
- Sales Closing
- Competitor Research
- Sales Consultation
- Customer Needs Assessment
- Client Service
- Customer Service
- Complex Problem-Solving
- Customer Relations
- Strategic Planning
Timeline
Sales Representative
Hilton
01.2023 - 11.2023
Front Desk Agent
HIlton
11.2021 - 01.2023
Department Manager
Funland Arcade
03.2019 - 11.2021
Associate of Arts - Business Administration/ Music Education
Clatsop Community College
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