Dylan Harden
Lenexa,KS
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management and sales.
Overview
7
7
years of professional experience
Work History
ACCOUNT MANAGER
Lockton Affinity, LLC
09.2020 - Current
- Association Lead for dental companies within the state of California, working to create growth amongst the organization bringing on new clients and expanding the our portfolio of coverage within the dental sector.
- Coordinate communications with orthodontic practices across the United States to build relationships and promote our insurance program
- Educating Orthodontics University Programs and their residents on the benefits of being properly protected as they move into the career field of a practicing orthodontist, both for their individual and practice insurance
- Help with the growth and modernization of the insurance brokerage practices increasing the clientele for two separate programs
- Weekly check-in's updating on the sales, relationship and coverage wants/needs for our expanding clientele.
ACCOUNT EXECUTIVE
RAMSEY SOLUTIONS, INC.
05.2018 - 01.2020
- Coordinate and present sales demonstrations for clients in the Northeast region of the United States booking Zoom demos and walking the client from beginning to end through the process of the SmartDollar product, including but not limited to the employee and employer portals, then completing a smooth handoff from myself to the Relationship Management team after purchase is completed
- Work with Human Resources and Business Owners to provide a financial wellness benefit to their employees
- Sales product helps with employee retention and employees' financial health
- Working within federal, state, and organizational ERISA regulations
- Provide leadership for the Small Market division
- Continue personal development through weekly sales training, role play, team book reading, individual sales studies, and outbound cold calling.
MEDICAL BILLING ASSOCIATE
COMMUNITY HEALTH SYSTEMS
01.2017 - 05.2018
- Coordinated medical payments between insurance companies and represented hospitals
- Worked with clients to develop payment plans based on individual need and circumstance
- Acted in accordance with federal, state, and organizational regulations
- Maintained high level of professionalism and respect when handling sensitive information with clients.
Education
CROWDER COLLEGE
Neosho, MOSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Sales Development
- Account oversight
- Issue Resolution
- CRM Software
- Territory Management
Accomplishments
- Lockton Affinity "We Live Service" Award Winner
- Create growth in a new revenue project, bringing on clients from across the nation to use our platform that best suits their needs for companywide protection through insurance coverage.
- Took small market northeast territory (companies under 500 employees) from $122,559 in 2018 to $313,716.75 in 2019.
- Collaborated with team to create and implement onboarding training for sales team Account Executive new hires, decreasing time of training needed from 6 months to 8 weeks.
- Met and exceeded monthly goals by 10%, resulting in the generation of an average $25,000 in monthly revenue for represented hospitals.
References
Available upon request.
Training
- Sandler Training Module
- Monthly Large Group Sales training of interdivision role play and sales communications
- Sales Training books: The Lost Art of Closing, Who Moved My Cheese?, Free to Focus, Talk Like Ted, Never Split the Difference, How to Lead When You Are Listening (The Forgotten Skill), EntreLeadership, Not in Charge, Predictable Revenue Fanatical Prospecting
Timeline
ACCOUNT MANAGER
Lockton Affinity, LLC
09.2020 - Current
ACCOUNT EXECUTIVE
RAMSEY SOLUTIONS, INC.
05.2018 - 01.2020
MEDICAL BILLING ASSOCIATE
COMMUNITY HEALTH SYSTEMS
01.2017 - 05.2018
CROWDER COLLEGE
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