Dylan Hardin

• Managed a mental health residential care facility with a number of clients ranging from 6-8.
• Handled client billing through an EHR system.
• Managed client annual appointments (physical, vision, hearing, & dental)
• Managed client charting and guided facility through yearly Department of Mental Health audits
• Investigated and resolved client inquiries and complaints in a timely and empathetic manner.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• Maintaining the home for the clients (laundry, cooking meals, cleaning the home such as vacuuming, ect.)

• Assisted with passing medication at scheduled times as well as on a PRN basis

• Investigated and resolved employer inquiries and complaints in a timely and empathetic manner.

• Maintaining the home for the clients (laundry, cooking meals, cleaning the home such as vacuuming, ect.)
• Assisted with passing medication at scheduled times as well as on a PRN basis
• Investigated and resolved employer inquiries and complaints in a timely and empathetic manner.

• Maintaining the home for the clients (laundry, cooking meals, cleaning the home such as vacuuming, ect.)

• Assisted with passing medication at scheduled times as well as on a PRN basis

• Investigated and resolved employer inquiries and complaints in a timely and empathetic manner.

• Maintained clean, safe, and well-organized patient environment.
• Provided emotional support and companionship to patients, promoting overall wellbeing.
• Administered medication as directed by physician.
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.

• Answered an average of 30 to 40 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Described product to customers and accurately explained details and care of merchandise.

• Provided an elevated customer experience to generate a loyal clientèle.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Helped clients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.