Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Harrison

Mocksville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills, punctuality, and determination.

I am always willing to learn and eager to continue to grow.

Overview

11
11
years of professional experience

Work History

Parts Specialist

MHC Kenworth
02.2023 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Researched vehicles and parts via physical catalogs and electronic means.

Production Associate

Owens & Minor
09.2021 - 02.2023
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Adhered to all quality control standards by thoroughly evaluating all printed components.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Delivered troubleshooting assistance to bring machines back to full functionality.
  • Maintained machinery to prevent overloads and avoid malfunctions.

CDL Truck Driver

Harrison Brothers Trucking Inc
03.2018 - 02.2021
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
  • Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
  • Achieved timely deliveries by planning efficient routes and adhering to schedules.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
  • Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.

CDL Truck Driver

Furnitureland South
08.2013 - 03.2018
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
  • Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
  • Achieved timely deliveries by planning efficient routes and adhering to schedules.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.

Education

High School Diploma -

Central Davidson High School
Lexington, NC
06.2009

Skills

  • Technical knowledge
  • Warehouse Operations
  • Shipping and receiving
  • Returns processing
  • Sales Support
  • Warranty Administration
  • Customer Service
  • Ordering parts
  • Verbal and written communication
  • Invoice Processing
  • Order Fulfillment
  • Problem-solving skills
  • Clean Driving Record
  • Improving customer satisfaction

Timeline

Parts Specialist

MHC Kenworth
02.2023 - Current

Production Associate

Owens & Minor
09.2021 - 02.2023

CDL Truck Driver

Harrison Brothers Trucking Inc
03.2018 - 02.2021

CDL Truck Driver

Furnitureland South
08.2013 - 03.2018

High School Diploma -

Central Davidson High School

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Dylan Harrison