Bachelor of Science - Hotel, Motel And Restaurant Management
Regal Constellation College of Hospitality
Toronto, Canada 05.1999 - 05.2000
DYLAN HARROW
Aviation Professional
Brooklyn,NY
Summary
Well rounded and fully marketable I will be bringing the very latest tools to your organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Associate of Science - Ticketing And Baggage
Waltham Forest College
London, England 06.1993 - 07.1994
Work History
Snr. Customer Services Manager
British Airways
Vieux - Fort, St. Lucia
02.2015 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Country Manager
FedEx
Castries, St. Lucia
08.2013 - 02.2015
- Established strong relationships with key industry players for business growth and expansion.
- Safety and On-Time Flight Operations
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Enhanced internal communication systems by implementing regular meetings/updates across departments.
- Accomplished multiple tasks within established timeframes.
Station Manager
Delta Airlines
Vieux - Fort, St, Lucia
04.2004 - 11.2011
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Oversaw testing of equipment and components to check for defects.
- Enhanced flight safety by implementing strict adherence to FAA regulations and company policies.
- Increased on-time performance by improving communication between departments and implementing efficient processes.
- Managed a team of aviation professionals to achieve optimal efficiency and effectiveness in daily operations.
- Negotiated contracts with vendors for services such as fuel supply, catering, ground handling, and maintenance support.
- Conducted regular audits of operational procedures to identify areas of improvement or non-compliance with regulatory requirements.
- Provided ongoing coaching and mentoring to staff members to foster professional growth within the organization.
- Improved employee morale through transparent communication, fair and consistent treatment, and recognition of performance excellence.
- Fostered a culture of safety and continuous improvement by emphasizing the importance of individual responsibility and teamwork in achieving operational excellence.
Skills
- MS Office Expertise
- Staff Training
- Time Management
- Interdepartmental Collaboration
- Conflict Resolution Techniques
- Customer Service
- Staff Management
- Positive and Constructive Feedback
- Coaching and Training
- Superior Computer Skills
- Policy Enforcement
- Leading Team Meetings
- Training Programs
- Continuous Improvements
Certification
- Dangerous Good Specialist
- On The Spot - Media Crisis Training
- Ground Security Coordinator (GSC)
- Turnaround Coordinator (TRC)
- Handling Customers with Disability
- Above and Below Wing Train the Trainer
- Conflict Resolution Official (CRO)
- Front Office Procedures
- Rooms Services Operations
- Smart Serve
- Station Manager Boot Camp