Dylan Heminger
Grant,MI
Summary
Reliable business professional with a diverse skill set, specializing in data analysis to enhance efficiency and identify discrepancies. Demonstrated expertise in managing multiple projects concurrently with precision, while overseeing construction projects to ensure timely completion and uphold safety standards. Recognized for maintaining high standards and fostering effective team collaboration, adept at adapting to evolving site conditions and ensuring compliance with safety regulations. Proficient in project management, problem-solving, team leadership, and promoting cohesion within teams.
Overview
7
7
years of professional experience
Work History
Warranty Manager/Repair Coordinator
Elo Roofing
01.2025 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources amongst 5 technicians as well as maintained company vehicle records keep up with maintenance.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to deliver the best craftsmanship on all project while adhering to OSHA standards.
- Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
Site Foreman
Elo Roofing
05.2024 - 01.2025
- Played a key role in securing repeat business through excellent face to face customer service and prompt communication during the build
- Managed crews of 5-40 roofers on a single job and up to 5 residential jobs in a day.
- Delivered high-quality workmanship by overseeing all aspects of construction from start to finish with my final approval for every job completed
- Collaborated with architects, engineers, and project managers to ensure accurate interpretation of design plans.
- Ensured safety compliance on the job site through regular inspections and adherence to OSHA guidelines.
Operations Specialist
United States Navy, USN
03.2021 - 04.2024
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Accurately maintained all administrative documents and daily appointments for 35+ sailors.
- Maintained an efficient line of communication between departments up and down the chain of command in times of high stress.
- Monitored day-to-day operations providing reports on performance, and recommended actionable improvements when necessary.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Mortgage Loan Processor
Northpointe Bank
05.2020 - 03.2021
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Contacted customers via telephone and email to relay acceptance or rejection of applications as well as get any other required information.
- Sorted and filed physical loan documents.
- Would Process Up To 45 Different Loan Documents Daily
Volunteer Teller
Gerber Federal Credit Union Student Run Branch
11.2018 - 05.2020
- Exchanged money, cashed checks, deposited funds, transferred funds, balanced cash drawer
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained friendly and professional customer interactions.
Education
BBA - Insurance And Risk Management
Ferris State University
Business Applied Technology Program: Business Management + Accounting Basics - Business Administration And Accounting Basics
Newaygo County Career-Tech Center
05.2020
High School Diploma -
Newaygo High School
Newaygo, MI05.2020
Skills
- Effective communication across platforms
- Excellent Customer Service
- Proven leadership skills
- Project Management
- Precisely Follows Instructions
- Operational efficiency
- Team management
- Managing task distribution
- Construction supervision
- Site coordination
- Roofing techniques
- Worksite safety
- Site inspection
- Materials management
Timeline
Warranty Manager/Repair Coordinator
Elo Roofing
01.2025 - Current
Site Foreman
Elo Roofing
05.2024 - 01.2025
Operations Specialist
United States Navy, USN
03.2021 - 04.2024
Mortgage Loan Processor
Northpointe Bank
05.2020 - 03.2021
Volunteer Teller
Gerber Federal Credit Union Student Run Branch
11.2018 - 05.2020
Business Applied Technology Program: Business Management + Accounting Basics - Business Administration And Accounting Basics
Newaygo County Career-Tech Center
BBA - Insurance And Risk Management
Ferris State University
High School Diploma -
Newaygo High School
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